- Time Management
- Hospitality Experience
Our Exciting Work Environment
This position will be located at Oriole Park at Camden Yards in Baltimore, Maryland, home of Major League Baseball’s Baltimore Orioles.
Delaware North Sportservice is the Concessionaire and Retail Partner at Oriole Park at Camden Yards which includes dining and food services in the general and premium seating areas, as well as providing retail merchandise throughout the 48,565+ seat ballpark.
Our Internship Program provides students in food and beverage, or a related discipline, the opportunity to apply classroom knowledge to real-life work situations under the guidance of a Delaware North Sportservice Manager.
In addition, the intern will have the opportunity to gain the following knowledge, skills, and abilities:
Appreciation for the goals and management styles of the establishment
Opportunity to observe and shadow role models at work in the industry, from entry-level to managerial level
Gain an understanding of the importance of human relations in the operation while increasing their ability to work effectively with staff
Develop an ability to formulate plans to improve the establishment
Develop and enhance their communication and organizational skills through interviewing and training associates, staff evaluations, and preparing work schedules and reports
Create special Guest experiences in accordance with the Company's GuestPath Universal Service Standards and Operational Standards
Guest Experience and Relations
Interns will be expected to perform duties as assigned by their direct Managers, as well as the required functional responsibilities of the position, which may include:
Supervising the activities of assigned food and beverage or retail personnel
Scheduling employees, groups or temporary personnel
Ensuring quality of employee performance and guest experience assessments
Assisting with food and beverage or retail functions during events
Assisting in preparation of various operational reports or managerial functions
Preserving positive customer relations and exceeding guest expectations
Performing other duties as assigned
Education & Experience:
We are seeking highly-motivated, hard-working individuals with an interest in food and beverage or a career in the hospitality industry. Knowledge of food and beverage or previous experience in a food and beverage environment is preferred along with excellent oral and written communication skills. Hospitality, Food and Beverage, Retail Management and Business majors are preferred. Additional competencies include:
Customer service oriented
Ability to take initiative
Ability to work in a fast-paced, high pressured environment
Ability to work well with others/team oriented
Willingness/ability to work long hours
Ability to prioritize multiple demands/time management skills
Frequent walking, throughout entire facility for entire length of shift
Constant standing, bending, reaching and repetitive motions
Ability to perform normal lifting up to 50 pounds
May be exposed to variable temperatures, including extreme heat and cold, depending on season
Process of Internship:
For the 2019 Internship Program, all candidates are required to be entering their Junior or Senior year of College.
Selected applicants will be contacted by Maryland Sportservice HR Department to answer qualifying questions followed by a phone screen, or in-person interview, with Department Managers.
Prior to your phone screen, please confirm with your school that you can receive academic credit, as well as what requirements you will need to meet for your Internship. This information must be shared with your interviewer.
This is a Spring/Summer Seasonal Internship. Looking for candidates at least 18 years of age, willing and able to work most home games (for schedule, go to: https://www.mlb.com/orioles/schedule/printable-schedule); report time for work may vary based on shift.
Must be able to work the majority of home events, including evenings, days, weekends and holidays.
You will earn money while learning valuable knowledge in the Hospitality Sports Entertainment Industry. Other great perks include:
Reduced parking & secure shuttle to the ballpark
Employee discount at our Retail Team Store
Rewards & recognition for exceptional guest service
Security escort at the end of your shift
Supportive and caring management team
Unlimited growth potential with a global hospitality company
Working Advantage employee discount program for entertainment, shopping, gifts and more
Full on-the-job training will be provided with a focus on service delivery, product knowledge and the Delaware North story!
If you are looking for a flexible way to earn more in a great environment, look to Delaware North Sportservice – where every day is game day! Apply today!
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.