Business Analyst

Conduent - Morrisville, NC (30+ days ago)2.8


Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Business Analyst Job Summary:
Purpose:
Responsible for analyzing customer requirements and the analysis of information/data. Manages projects if required. Provides input to improve overall efficiency and processes.
The role holder under moderate supervision of the Senior Business Systems Analyst is responsible for understanding the business needs and identifying how best to meet those needs. This includes working with the business and the technology areas to gather requirements for development and management.
The role analyzes, validates and documents the business and system requirements.
This role designs, modifies and creates business processes that will be used to implement the business transformation solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements.
The role holder adheres to the established processes and requirements management methodology and practices, while carrying out their responsibilities. This includes meeting established quality standards.

Specific Scope:
Single business process, or sub-process, within a specific geographic region and/or business unit.

Autonomy:
Works under broad direction.
Full accountability for own technical work or project/supervisory responsibilities.
Receives assignments in the form of objectives.
Establishes own milestones, team objectives and delegates assignments.
Work is often self-initiated.

Influence:
Influences organization, customers, suppliers and peers within industry in area of specialization.
Significant responsibility for the work of others and for the allocation of resources.
Decisions impact on success of assigned projects i.e. results, deadlines and budget.
Develops business relationships with customers

Complexity:
Challenging rangevariety of complex technical or professional work activities.
Work requires application of fundamental principles in a wide and often unpredictable range of contexts.
Understands relationship between specialism and wider customer/ organizational requirements.

General:
Uses best practices and knowledge of internal or external business issues to improve products or services
Acts as a resource for colleagues with less experience
Requires in-depth knowledge and experience
Decisions guided by policies, procedures and business plan
Generally domestic scope/accountability

Primary Responsibilities:
Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed business processes.
Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration.
Works with clients/users in defining acceptance tests. Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and reports test results. Uses test plans and outcomes to specify user instructions.
Must be currently eligible to work in the US for any employer without sponsorship
Must consent to and successfully clear all required pre-employment screenings.

Key Tasks:
Works with colleagues and clients/users to investigate and model business functions, processes, and information flows and data structures, using methodical and consistent techniques.
Works with colleagues and clients/users to investigate operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes/procedures, organization and equipment. Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.
Works with colleagues and clients/users in specifying information flows, processes/procedures, and data objects that will meet the business requirements.
Documents all work using the required standards, methods and tools.
Arranges, prepares and takes part in client/users meetings and presents issues and solutions both orally and in writing.
Assists clients/users in defining acceptance tests for automated systems, in a thorough and reliable manner.
Assists in defining, planning and justifying (in business terms) projects to develop/implement automated and non-automated components of new or changed processes.
Working with users, reviews proposed benefits and risks in the new/redesigned processes, confirms the acceptance criteria for these processes, and ensures that they are properly documented in the business justification.
Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits.
Records and reports test results. Uses test plans and outcomes to specify user instructions.
Must be currently eligible to work in the US for any employer without sponsorship
Must consent to and successfully clear all required pre-employment screenings.

Candidate Education:
Bachelor's Degree Bachelors or Master’s degree in Computer Science, Information Systems, Business Administration or other related and relevant field; or equivalent work experience

Candidate Background:
Has substantial IT experience, plus experience in business systems analysis, process engineering and process/organizational transformation and some experience in project management desirable.
Minimum is familiar with the software engineering life cycle for development and the concepts and practices required to implement effective information systems. Possesses a broad understanding of business and business skills.
Minimum has a good understanding of business process improvement, benefit and risk management and software testing, and of all testing events throughout the development lifecycle.
Minimum takes a systematic and analytical approach to problem solving and pays close attention to detail.

Additional Role Requirements:
Business area expertise and industry relevant certifications (APICS desired
Knowledge and understanding of business process framework (APQC desired
Exposure to business process modeling and simulation tools (desired)
Exposure to enterprise data modeling exposure
Business change/transformation techniques and processes
Location:This position is located onsite in Raleigh, NC. No relocation assistance is provided.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.