Supervisor Spiritual Care

Mercy Medical Center - Springfield, MA3.9

Full-timeEstimated: $64,000 - $91,000 a year
JOB SUMMARY: Plans, develops, organizes and manages the operations of the Spiritual Care Department consistent with the Ethical and Religious Directives for Catholic Health Care Services (ERDs) in order to meet the spiritual care needs at Mercy Medical Center. Trinity Health Standards for Spiritual Care should be met, as well as the requirements of the Joint Commission and other applicable federal, state, and local regulatory and/or accrediting agencies.

Responsible for operational excellence within the Spiritual Care department to ensure the delivery of quality services in accordance with applicable policies, procedures and professional standards. Provides guidance and coordination for all Chaplains, Spiritual Care Volunteers and Eucharistic Ministers.

The Supervisor is knowledgeable and articulate regarding the ERDs. As a member of the Organizational Ethics and Clinical Ethics committees, the Supervisor will contribute to, and present, ethics education programs for hospital staff at the request of the Executive Director of Mission Integration.

Interviews, hires, trains, schedules, assigns work and evaluates the performance of the Mercy Medical Center Spiritual Care staff, which includes Chaplains, Spiritual Care Volunteers and Eucharistic Ministers.

Implements problem solving mechanisms in routine and emergency situations and resolves conflicts in a positive and constructive manner.

Effectively investigates, responds, and takes corrective action for all complaints in accordance with hospital policies and procedures, and seeks or provides additional information or training as required.

Demonstrates support and participation in organizational quality improvement and patient care assessment programs. Encourages Spiritual Care employees to attend programs, in-services and continuing education opportunities for professional and organizational development.

Provides leadership in supporting management throughout Mercy Medical Center to ensure mission-based activities that include: honoring the history and traditions of the Sisters of Providence, community outreach programs, and spiritual/reflective opportunities.

Creatively works with all employees to increase understanding of organizational goals, strategic plans and objectives that focus on critical issues relating to spiritual care and mission. This includes the Joint Commission and other regulatory and accrediting agencies.

Practices and encourages participatory management principles and delegation of responsibility and authority that stimulates employees to work as team members to solve problems and develop new and more effective approaches to operating the multifaceted dimensions of spiritual care and mission.

Works collaboratively with the Mission leader to make sure the spiritual care needs of the organization are met.

Continues to stay abreast of trends and changing technology related to assigned functions through conferences, literature, associations, Trinity Health webinars and other sources, to ensure a thorough knowledge of key job elements for effective decision making.

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served in assigned units.

Work requires the knowledge of theories, principles, and concepts normally acquired through completion of a Master's degree in Theology or related field and three (3) to five (5) years of previous and progressively more responsible work-related experience plus three (3) to six (6) months of on-the-job training and orientation.

NACC Certification or APC Board Certified Chaplain eligibility required; board certification within one year of hire.

Currently active in faith community.

Work requires the analytical ability necessary to resolve problems requiring a professional level of knowledge in a specific discipline/field and/or design complex clinical, data processing, or human resources systems and programs.

The ability to collaborate and work closely with community clergy.

Work requires the ability to hear and communicate effectively both orally and in writing which includes assigning and distributing work, conducting performance reviews, enforcing policies and counseling employees with performance and/or disciplinary problems, and writing detailed reports and proposals for review by management.

Ability to handle high stress situations. Able to walk long distances and to be on feet for periods at a time.

1.Requires working in a normal office environment where there are relatively few physical discomforts due to dust, dirt, noise, and the like.

Reports to the Executive Director of Mission Integration.

Is responsible for the direct supervision of Chaplains, Spiritual Care Volunteers and Eucharistic Ministers.