Clinical Caseworker

International Rescue Committee - Oakland, CA (30+ days ago)4.3


IRC Summary: The IRC in Northern California was established in 1975 in response to the needs of the growing refugee population. Over the past 40 years the IRC has resettled nearly 60,000 clients in Northern California. Originally focused on reception and placement, the IRC in Oakland is one of four offices in Northern California provides a range of services including resettlement and economic empowerment services, immigration, community gardening, and case management for victims of trafficking. The Oakland office provides psycho-social services to support newcomer population’s wellness, emotional health and promote the healthy integration of refugees into new communities in the Bay Area.

Job Overview: The IRC in Oakland’s Community Health and Wellness programs ensure that newly resettled refugees and under served immigrant populations have access to psycho-social and case management support to serve their adjustment needs as well as ensures additional culturally and linguistically sensitive preventative counseling and mental health referral support services. This includes offering mental health screening and the referring clients with emotional distress, torture, trauma and gender-based violence experiences to relevant partners. The Community Health and Wellness programs also ensure the creation of a culture of trauma-informed care throughout Oakland services. The Clinical Case Worker will implement the office’s Prevention and Early Intervention (PEI) program funded through Alameda County Behavioral Health Care Services. The Clinical Case Worker will provide preventative counseling and supportive services to individuals who are isolated, trauma exposed and anyone at risk of early onset of serious mental illness with a focus on serving the Afghan community.

Major Responsibilities:
  • Provide culturally sensitive case management for individuals who are socially isolated, have previous exposure to trauma and are at risk of mental illness.
  • Perform intakes, screenings, and service planning to ensure clients mental health needs are met.
  • Provide in -field and office based preventative counseling sessions including problem solving, empathetic listening, crisis intervention and stabilization.
  • Conduct home visits for hard to reach and isolated individuals for preventative counseling sessions.
  • Provide psycho-educations sessions to newly arrived refugee populations in group settings.
  • Develop and maintain healthy supportive relationships with clients.
  • Ensure clients with identified mental health risks or interest in specialty mental health care have linkage and referrals to culturally and linguistically appropriate mental health care partners.
  • In collaboration with the Health and Wellness Manager, seek out community partners and collaborations to increase clients’ access to mainstream mental health services.
  • Assist in identifying and assessing clients’ needs within Oakland programming so that appropriate services arranged.
  • Provide technical assistance for staff who have identified cases that need intensive case management.
  • As assigned attend meetings requested by ACBHS and/or other state and local partners.
  • Ensure accurate client case notes and documents all client services in a timely manner, entering data into program data bases clinicians’ gateway and Efforts to Outcomes (ETO) system as required.
  • Provide data required for contract reports and assist with reporting.
  • Become familiar with and abide by the standards of service delivery outlined by the IRC, State of California, Alameda County Behavioral Health Care Services and Office of Refugee Resettlement.
  • Ensure that program services are provided in accordance with quality assurance standards of the IRC, State and accrediting organizations.
  • Other responsibilities as assigned
Key Working Relationships:
Position Reports to: Community Health and Wellness Manager
Position directly supervises: Program Interns,
Indirect Reporting: Senior Site Manager

Other Internal and/or external contacts:
Internal: Clinical Case Worker will develop working relationships with internal direct service staff including Reception and Placement Caseworkers, ICM staff, Health and Wellness managers at other IRC sites, and with HQ Technical Advisors on Mental Health; Women’s Protection and Empowerment as well as internal program managers to support achievement of program goals

External: Clinical Case Worker will develop working relationships with program partners Oakland Unified School District and Refugee Transitions, Mental Health service providers in the community, other PEI grantees and ACBHS staff.

Job Requirements:
  • A graduate degree with an emphasis in Social Work, Psychology, Counseling or an equivalent field of study.
  • LCSW, LMFT Licensing in California Preferred.
  • 4+ years of relevant work experience in Social Service, Mental Health or international development fields.
  • 3 years’ experience in serving isolated and under resourced communities including but not limited to, Survivors of GBV, Youth at Risk or displaced populations.
  • Strong understanding of trauma-informed approaches in mental health, including cultural competency and sensitivity.
  • Strong understanding of impacts of forced migration on mental health profound cross-cultural awareness and insight into mental health issues, and have the ability to cope with stressful situations.
  • Possesses high degree of interpersonal competence with both staff and clients.
  • Superior time management skills.
  • Well versed in mandated reporting and client safety policies and procedures.
  • Proven ability to work as a team member in a cross-cultural environment.
  • Personal vehicle, valid driver’s license and current auto insurance required.
  • Ability to speak Farsi, Dari, Pashto and English fluently preferred.
  • Fluency in written and spoken English; Fluency in additional language relevant to current refugee populations preferred (Farsi, Pashto, Dari)
Work Environment:
  • Responsibilities split between field based and office environment.
  • Travel to field site operations often.
  • Access to reliable transportation required.
Salary: $23 - $25 Hourly