Account Specialist, Enterprise Accounts

Grubhub - Boston, MA3.3

CommissionEstimated: $38,000 - $57,000 a year
About The Opportunity
Got a taste for something new?

We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.

With more than 80,000 restaurants and over 14 million diners across 1,600 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.

Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.
Some Challenges You’ll Tackle
Have a pulse of individual Franchisee relationships
Upsell Franchisees on rate increases and marketing opportunities like RTP
Manage account contacts / GFR login information
Assist EAA with compiling information for QBRs
Join weekly Client calls with EAA
EAA to run Weekly / Monthly / Quarterly reports noting on trends, Account Associate takes action with individual franchise owners

Sample reports:
overall health of enterprise group
Account specifics
Health with ratings and reviews
Tickets created per order
Refunds / credits
Execute small menu edits with Elite Care and large menu edits with Menu Team
Manage local marketing efforts offered by GH
Manages local trainings with Elite Care team
Manage market closures: market, holiday, natural disaster
Follow-up on requests elite care / rcare
Monitor cases
Monitor paused / Black-out list
You Should Have
Account Management or experience working with large clients is a plus
Dynamic personality who possesses a positive attitude and desire to be great
Coach-ability. Open to new ideas and feedback. Constantly looking to improve your skills
Restaurant industry or hospitality experience is great
Bachelor’s Degree required
And Of Course, Perks!
Competitive, uncapped compensation (Base salary + Monthly commission)
Medical, vision, and dental insurance
18 days of PTO and paid company holidays.
Employee stock incentive
401k program that includes employer match
Monthly pre-tax commuter benefit
Sales contests & team events
Free Grub

We deliver favorites every day. Join us as we move eating forward.