Overview:
We are seeking a dynamic and experienced Showroom Manager to join our team. As the Showroom Manager, you will be responsible for overseeing the daily operations of our showroom, ensuring exceptional customer service, and driving sales. If you have a passion for sales management and creating a positive customer experience, we want to hear from you!
Who we are:
Kartell, founded in 1949 by Anna Castelli Ferrieri and Giulio Castelli, stands as a beacon of Italian design, intertwining 75 years of heritage, culture, and innovation. Under the leadership of Claudio Luti, Kartell has evolved into a global powerhouse, expanding its reach and product offerings while remaining steadfast in its commitment to design excellence and sustainability. Synonymous with the 'Made in Italy' label, Kartell collaborates with renowned designers such as Philippe Starck, Patricia Urquiola, and Piero Lissoni, producing a diverse array of products that seamlessly blend functionality with artistic expression. Beyond design, Kartell leads in sustainability, aligning with the United Nations' Sustainable Development Goals and spearheading a movement towards a more environmentally conscious and elegant future.
Why Work for Us:
At Kartell, we offer more than just a job; we provide an opportunity to be part of a legacy that spans over seven decades of innovation, culture, and timeless design.
Joining our team means being at the forefront of creativity and sustainability.
Kartell offers a dynamic and rewarding environment where your talents are valued and nurtured, driving us towards a more elegant and sustainable future together.
Duties:
- You will report directly to the CEO of Kartell US.
- Manage and supervise showroom staff, providing guidance and support as well as coaching.
- Develop and implement sales strategies to achieve targets and increase revenue
- Monitor inventory levels and ensure stock availability
- Conduct interviews and assist in the hiring process of new showroom staff
- Train and onboard new employees, ensuring they are equipped with product knowledge and sales techniques
- Implement shift management schedules to ensure adequate coverage during operating hours
- Oversee payroll administration for showroom staff along with HR
- Maintain a clean and organized showroom environment. Retail is Detail
- Provide exceptional customer service by addressing inquiries, resolving complaints, and assisting with product selection
- Utilize phone etiquette when communicating with customers or handling inquiries
- Responsible for showroom and individual sales objectives. This is a selling manager position.
- Promote the use of MyKartell at Home, a 3D Design option offered to clients to visualize their space and encourage a larger project size.
- Conduct weekly sales meetings and feedback session with Team Members to ensure constant growth and skill development is a priority.
-Work closely with Italy and CEO on showroom display and seasonal layout.
-Weekly recap of traffic, quotes, leads and potential projects with direct supervisor.
- Manage the transfer of goods for showroom and clients from main warehouse in NJ
- Must demonstrate ownership of showroom. Manage services as needed:
Cleaning Company, HVAC, IT Support, Schedules, Showroom moves, Graphics and promotional materials and all needs associated with the management of a retail showroom and a staff.
Skills:
- Proven experience in sales management, preferably in a retail or showroom setting
- Excellent team management abilities, including supervising and motivating staff
- Proficient in conducting interviews and assessing candidates' qualifications
- Ability to effectively manage shifts and schedules
- Familiarity with price management and inventory control systems
- Exceptional customer service skills with the ability to resolve issues in a professional manner
- Strong phone etiquette skills when interacting with customers or addressing inquiries
- Ability to focus on Sales objectives and create a dynamic where success is priority
-Ability to measure a space, discuss design in an educated way and motivate clients to work with the brand
- Professional appearance
- Available to support the needs of the showroom by managing Schedule
- Bi-Lingual (English & Italian) a plus but not required
Join our team as the Showroom Manager and take your career to the next level. We offer competitive compensation, opportunities for growth, and a supportive work environment. Apply today to be considered for this exciting opportunity!
Job Type: Full-time
Pay: $65,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
Experience:
- Sales Management: 3 years (Preferred)
- MANAGEMENT: 3 years (Preferred)
Ability to Commute:
- New York, NY 10016 (Required)
Work Location: In person
