Healthcare Liaison

Brookdale Senior Living - Birmingham, AL3.0

Full-timeEstimated: $55,000 - $73,000 a year
Healthcare Liaison (RN or LPN)

Brookdale University Park SNF - 501 University Park Drive, Birmingham, AL 35209

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.

Provides strategy, support and vision to the Sales & Marketing Directors in a specified Market Area (MA) and skilled nursing communities to achieve sales and occupancy goals through effective Business Development within specified hospital and healthcare-focused accounts. Sets an example by organization, follow-up and brainstorming ideas with marketing teams to maintain occupancy goals throughout Market Area. Represents the company as the leader in Senior Living to all referral sources. Keeps abreast of any competitor issues that would affect occupancy in the market. Generates referrals from key hospital accounts to Brookdale communities, particularly assigned skilled nursing and Assisted Living communities.

Supports Marketing Teams with a positive attitude and professionalism. Builds effective relationships with prospects, residents, and sales teams. Partners with marketing teams on the development of action plans that will assist in maintaining occupancy goals throughout the marketing area.
Communicates daily with communities to understand who has been discharged to a hospital so that immediate visits and contact with case managers can be made.
Visits local hospitals on a daily/weekly basis for all assigned communities; keeps Brookdale community abreast of resident’s anticipated community return date.
Provides timely follow up with hospitalized Brookdale residents to ensure smooth transition back to Brookdale community, including appropriate product and level of care. Ensures all original assessments are returned to the community so they can become part of the resident’s medical records.
Communicates new leads to appropriate community with clinical documentation needed for admission.
Conducts presentations with hospital case managers, physicians, and other medical professionals as required.
Reports any customer service issues that occur at the hospital to Executive Director or Healthcare Administrator at community.
Logs all assessments and outcomes (move-ins, denials, etc) and provides to community sales team and Regional Sales & Marketing Director in order to assist in identifying any service areas that are being missed.
Maintains all professional contacts and scheduled visits in the sales prospecting system.
Drives skilled Medicare census to skilled nursing communities to increase census mix.
Communicates upcoming weekly schedule to community operations and sales teams. Sets and adheres to weekly calls with Regional Sales and Marketing Director.
Education and Experience
RN, LPN or Bachelor’s degree and minimum of three to five years sales experience in related industry.

Certifications, Licenses, and Other Special Requirements
RN or LPN desired, but not required if background includes healthcare. Frequent car travel requires the incumbent to possess and maintain a valid driver's license and a reliable car. Ability to work some evenings/weekends and travel frequently. Home office required. Effective organizational tools required.

If you are a Brookdale associate, please consider referring someone through the Good People Program!

Brookdale is an EOE-(Equal Opportunity Employer) and drug-free workplace.

Brookdale offers a number of benefits to full-time associates including, but not limited to: medical, dental, vision, disability, life, paid time off, educational reimbursement. All associates, age 21 and older, are eligible to participate in the 401(k) retirement savings plan.

Schedule: Regular Full-Time