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It is expected and preferred that this position be based in Plainfield, IN. However, the hiring manager may elect to fill with a highly qualified individual at any Duke Energy office location.
Job Summary
This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems. The incumbent, working within the parameters of established invoicing processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service.
Responsibilities
Provides excellent customer service to internal and external customers:
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of invoicing issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external customers
Reports invoice status details to operation center personnel and others as requested
Monitors various reports to ensure process adherence to achieve customer-related goals
Performs research, root cause analysis, and owns resolution of invoice-related issues
Provides feedback to supervision for coaching opportunities
Collaborates with other work groups to ensure desired invoice processing outcomes
Uses software applications to prepare correspondence, reports, presentations, etc.
Professional and courteous in all contacts
Cost Management
Assists in reconciling work order materials, labor, and equipment to represent actual field construction
Process invoices that support close-out of construction work orders in our work management system
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
Reliability
EE Engagement/Event-Free Operations
Supports Human Performance safety culture through active participation in event-free meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
Required/Basic Qualifications
Desired Qualifications
In addition to desired degree, 3 years related work experience
Accounts payable experience
Experience in construction field
Administrative experience
Contract administration experience
Working knowledge of Microsoft Office Software
Demonstrates good judgment in decision making
Exhibits effective written and verbal communication skills
Collaborates effectively in a team environment
Works independently in resolving problems
Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration
Prioritizes work effectively
Supports changing work environments, processes, and policies
Knowledge of Customer Delivery Operations processes
Knowledge of Maximo
Previous customer service experience & demonstrates excellent customer service skills
Working Conditions
M – F, flexible schedules available after training & based on business needs
2 - 3 days per week in office, flexible days of the week
Hybrid mobility classification – work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration Date
Monday, November 27, 2023
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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