Creative Director, Digital Product Design

Albertsons Companies - Pleasanton, CA (30+ days ago)3.5

Albertsons-Safeway Company is one of the largest food and drug retailers with 2,300+ stores. The Albertsons-Safeway family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the U.S. The Corporate Digital Product Management Department has an opening for a Digital Product design Creative Director.

This position is located in Pleasanton, California. Position Purpose: Albertson’s Companies is looking for people who are interested in re-imagining the grocery experience by harnessing the power of digital technologies. The Product Management team has broad responsibility to leverage digital technologies to build best in class customer experiences and maximize return on investment. As Digital Product design Creative Director you will drive creative strategy and vision with multiple teams; that enable the customers of18 banner brands under the Albertson’s Companies to seamlessly and easily shop across channels and help our brands deliver the best customer service from product discovery through delivery.

You bring a deep understanding of branding, integrated campaigning, marketing and social media across all channels. Including digital interface, marketing/advertising, experiential/physical, as well as the digital touch points in our physical retail environments. You will play a key leadership role working with brand, product, marketing, merchandising, technology and Business Development to shape new opportunities Albertson’s Digital — be it expanding current client relationships or forging new ones. The ideal candidate will have a customer first mentality as well as grounding in design thinking as a way to change our business.

A deep understanding of customer research, knowledge gathering, ideation, prototyping, design process and concept visualization/prototyping are baseline for this role. He or she should bring multiple years of experience both building and leading design teams including designers, principals, and other managers. Responsibilities include: Innovation Design and Oversight • Strong mix of creative and operations, proven ability to lead an office and expand portfolio • Proven leadership experience to grow and lead a team of design talent • Ability to influence culture, strong mentor and collaborator across disciplines • Concept, develop and manage a “best in class” creative product • Brand, advertising sensibility – proven experience across all channels, appreciation for craft of design • Translate marketing and business objectives into creative strategies – and the ability to communicate and sell to the business at large • Lead and direct global creative teams from concept to completion • Planning and estimation for highly complex projects • Risk/issue management and resolution • Develop needs assessment, scope of projects and cost models for creative services People Leadership • Coach designers as they respond to project escalations with an assessment of the business implications of changes to project scope, timeline, or resources • Develop, lead and inspire the design team members, each responsible for defining and delivering ecommerce research and user experience design • Create and foster career development and growth paths for team members in alignment with company, product and personal objectives • Create clear and measurable goals and objectives for the team related to the creation of designs and research reports, high-quality that support critical business objectives, and partnership with cross-functional teams • Raise awareness of team’s plans, insights and accomplishments in order to facilitate cooperation across departments and to build a highly performing, highly motivated team • Assist direct reports with ongoing prioritization and resource allocation to ensure that the crucial business initiatives are delivered • Attract, develop and retain top visual/graphic design talent Executive Stakeholder Management: • Lead teams in partnering with key business stakeholders and strategy team members to develop clear and insights, designs, and research and present to senior management the information necessary to make informed approval, prioritization and tradeoff decisions • Ensure that all relevant parties and key stakeholders are informed of user experience design and research status from concept through launch • Develop and maintain relationships with key business owners and senior management • Support senior leadership and the technology organization in developing and improving product development, product management and project management practices Functional/Organizational Development: • Lead Design/Experience efforts in developing and implementing scalable processes and/or tools to enable functional productivity • Develop and refine the user centered design process within the product management lifecycle Qualifications • 8-10 years relevant professional experience required • BS/BA degree required, Graduate studies preferred; Degree in design-related discipline: Interaction, Information or Interface design; Design Planning; Graphic Design; Journalism, English or Communications; Marketing • 7-9 years experience in one or more of the following areas: user experience, information architecture, or creative design • 16+ years of industry experience in a well-established, creative role with a proven track record of agency success • Experience across digital channels as well as above the line • Solid verbal communication skills, with experience presenting to all levels of clients • Knowledge of marketing, all forms of advertising, and digital experiences, with proven conceptual and design abilities • Must be well-versed in user-centered design methods and techniques • Must possess a deep understanding in related creative tracks: user experience, copywriting and content strategy • Proficient to expert in: Adobe Creative Cloud, Sketch, InDesign, Visio, Microsoft Office, etc. • Proven client-facing role experience working with teams on large scale, long-term projects • Prior experience managing direct reports • Excellent writing and presentation skills • Ability to gracefully handle multiple projects in a fast-paced environment • Passionate attitude with willingness and enthusiasm to own your own growth Respond to: Interested candidates are encouraged to submit a resume by visiting

Diversity is fundamental at Albertsons-Safeway. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons-Safeway policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status. We support a drug-free workplace – all applicants offered a position are required to pass a pre-employment drug test before they are hired. AN EQUAL OPPORTUNITY EMPLOYER