VP of Retail Operations

TGS Management Corporation - Denver, CO


The VP of Retail Operations is primarily responsible for the effective performance management of all retail stores and General Managers and Assistant Managers. The VP of Retail Operations ensures that all retail facilities are operating in accordance with company policies, as well as local and state regulations. Additionally, the VP of Retail Operations will provide oversight for all retail facilities, ensuring inventory levels are above set par levels and that all retail facilities are up to The Green Solution’s marketing and design standards. Finally, the VP of Retail Operations will assist in owning and innovating the customer experience for their departments as they work closely with various business partners to deliver business results. Qualified candidates must have experience developing customer service experiences, developing/leading successful teams, a strong analytical and business background as well as a familiarity with technology and platform capabilities.

Essential Duties and Responsibilities

Provide leadership in representing the TGS retail interests to stakeholders and partners to include marketing, cultivation, manufacturing, call center, purchasing, facilities, S-Type, HR, Accounting, IT, etc.
Pursue the role of being a trusted advisor to Executives, and the Leadership team, including providing active, timely, and objective consultations
Create a talent pipeline in retail. This will include identifying and creating development opportunities for GMs, AGM, AMs, MITs, and Key Leads
Able to reference broad base of experience and best practices to create innovative and competitive solutions to meet TGS Global retail goals
Ensure retail locations are providing extraordinary customer service, including understanding customer needs and feedback, in addition to making key retail decisions
Maintain a general awareness of cannabis and retail trends to create adaptive strategies
Must be able to create, maintain, analyze, and interpret a system of reports and KPIs for the retail division in addition to making long- and short-term plans. This will include overseeing daily flow of orders and internal processes, inventory analysis, and forecasting
Oversee and manage all aspects of new store openings
Promote open feedback from the operations team with other departments to ensure the integration of the retail strategy with The Green Solution’s affiliate brands
Translate strategic goals into retail operational plans to achieve the required targeted growth in sales and profit; identify and optimize promotional opportunities, ensuring these are coordinated with The Green Solution promotional campaigns
Ensure that the retail operation complies with all policies and procedures relating to security, health, and safety; influence any changes necessary to meet state and company regulatory standards, guaranteeing minimum risk to staff members and the business
Spend time in retail locations with retail teams, auditing teams, and patrons to understand and identify critical business issues; uphold the corporate identity of The Green Solution
Build a strong sales management culture with the operations team; coach managers, identify skills and opportunities for development
Provide advice and guidance in regard to management issues when needed, ensuring all issues are resolved and escalated through the appropriate Human Resources channels
Proactively manage/review the performance and progress of Retail Managers; set objectives and target; work with training department to develop individual training plans
Have a thorough, updated knowledge of all QSGs and Quick Connect materials, sharing with staff as applicable
Liaise with IT for all POC/POS issues
Participate in weekly General Manager/Assistant Manager conference call meetings
Forecast staffing needs, including budgeting overtime hours and relaying overhead costs to CEOs as the overtime POC
Cultivate an environment where associates respect and adhere to company standards; promote integrity
Develop and implement strategies to retain a highly skilled workforce
Ensure cross-functional alignment on Key Performance Indicators (KPIs)
Model executive level communication at all levels of the organization with all communication mediums. This includes presentations, facilitating meetings, group communication, and interpersonal communication
All other tasks and job duties as assigned


Associates or Bachelor’s degree in business field required
MBA or applicable Graduate Degree preferred

Must maintain current knowledge of and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), and Health Insurance Portability and Accountability Act (HIPAA), and TGS Global
Required Skills & Experience

7+ years of progressive multi-unit retail and operations management
Excellent influential, collaborative, and relationship building skills
Demonstrated abilities in project management, strategic planning and multi-level team leadership
Excellent computer, mathematical, language and reasoning skills
High level attention to detail
Preferred Skills & Experience

Ability to task prioritize with shifting workload in a fast-paced office environment and meet deadlines
Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities
Cannabis industry experience preferred
Other Requirements

Physical Requirements

Must be able to individually lift up to 25 lbs.
Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time
**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**

Work Requirements

Must be able to work in an office environment with moderate to loud noise level
Must be able to acquire MED Key badge ($300 Fee to State of CO) prior to beginning employment
Travel Requirements

Occasionally requires local travel, as needed.
**TGS Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**