Service Delivery Coordinator

Resolvit, LLC - Erie, PA3.6

Full-time
RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Service Delivery Coordinator and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Service Delivery Coordinator, you will utilize Level 1, 2, and 3 production support resources to address incidents, problems, change requests, service requests, and access management of applications. You will work with support resources to drive the identification and proactive application enhancements and bring continuous improvement to the applications’ performance and stability in accordance with the eServices team’s Agile/DevOps development and release process. You will also be responsible for documentation, communication, and service delivery coordination activities.

What You’ll Need to be Successful:
Proficiency with AWS, Java, JSP, Oracle, PL/SQL, Web Services, and SOA
Familiarity with the Service Now application for ticket management
Eagerness to learn new material and technical content
Ability to solve complex problems through logical reasoning, problem breakdown, and root cause analysis
Ability to clearly and accurately communicate with functional partners when investigating and clarifying application issues
Ability to convey technical details clearly to non-technical individuals
Basic knowledge of ITIL
Experience with Outlook, Word, Excel, and PowerPoint

Benefits:
At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

Medical, dental, and vision insurance
Life insurance coverage
Long-term and short-term disability coverage
401(k) retirement plan with matching
Professional support from our Client & Employee Optimization Specialist
We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:
Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.