Upgrade Project Coordinator

Deltek, Inc. - Remote3.9

Full-time
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As an Upgrade Project Coordinator at Deltek, you will work with our customers to ensure they are prepared for upcoming upgrades to their Deltek solutions. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with customers and internal teams to deliver results on deadlines. As a member of the Customer Success team, you will manage a portfolio of upgrade projects with a diverse set of customers, and will be a critical player in driving long-term customer success and demonstrating the value of the Deltek solution.

Responsibilities:
Coordinate project management activities, resources, equipment and information
Strong client-facing and teamwork skills
Monitor project progress and handle any issues that arise
Act as the point of contact and communicate upgrade status to customers
Create and maintain comprehensive project documentation, plans and reports
Provides Tier I phone and email technical expertise on applications when possible
Responsible for managing workload and communicating any backups as needed
Provides ongoing feedback to the Upgrade Manager on ways to improve client upgrade success
Provide feedback to the Customer Success Manager on current status and go live
Proven work experience as a Project Coordinator or similar role
Experience in project management, from conception to delivery
Solid organizational skills, including multitasking and time-management
Performs other activities as requested

Qualifications

The ideal candidate has the following experience:
SaaS Knowledge
Strong communication skills and attention to detail
Costpoint, Cognos, and/or Deltek Time & Expense experience
2 + years professional work experience
4 year degree or equivalent experience