A co-worker’s job title is only the beginning of who he/she is to our residents because here, each co-worker serves a position and a purpose. We care for our residents the way we all would want to be treated: with dignity, compassion and respect. To honor the care and commitment that they offer to our residents every day, we work hard to provide a rich benefit package, an environment which encourages career development and competitive compensation.
The receptionist welcomes visitors and answers incoming calls in a warm, pleasant, and professional manner. Maintains a clean and neat reception area, handles specific resident services and seeks administrative support as needed.
Routine Functions of the Positions:
- Provide a welcoming environment for residents, coworkers, and all visitors to the facility
- Possess and maintain knowledge of the facility, benefits, services provided, the customers, and employees.
- Greet visitors courteously and direct them to the appropriate area or personnel and answer routine questions.
- Operate paging/telephone system as required.
- Answer incoming calls, both internally and externally, in a warm, pleasant, and professional manner
- Take detailed messages when appropriate and ensure that messages are relayed promptly to the intended person.
- Ensure that the reception areas are clean, neat, and inviting
- Prepare outgoing facility mail for pickup
- Opens, stamps, sorts and distributes incoming mail for departments
- Maintain current listing of residents and coworkers
- Reports equipment malfunctions as soon as possible to appropriate personnel
- Maintains the maintenance book for repairs to facility
- Sells meal tickets to coworkers and reconcile the funds
- Organizes the necessary information packets for applicants and new coworkers
- Performs clerical functions associated with resident admission, discharges, and readmission
- Responsible for typing, copying, faxing for all departments are requested
- Ability to multitask.
- Must be dependable, punctual, self-motivated, and able to work without constant supervision.
- In case of fire or other internal disaster, assists in evacuating residents to exits.
- Protects resident rights and confidential information according to state and federal laws.
- Observe for any signs of resident abuse or neglect. Takes immediate action to prevent harm and report incidents according to company policy and state law.
Critical Success Factors
- Exhibits a positive customer service attitude which includes respect, friendliness and willing ness to assist others, and a consistent completion of job duties
- Engages in good grooming habits and professional conduct toward residents, families, and coworkers
- Displays personal initiative to complete work without constant supervision, by reliable attendance and by taking responsibility to address work related problems with the proper individuals
- Communication skills that include careful listening, thoughtful responses, and accurate reporting to appropriate people
- Commitment to confidentiality that pertains to both resident and coworker information
- Demonstrates skill in judging the importance and urgency of events
- Displays skills in operating and using office equipment, such as copier, fax machine, postage meter, etc.
Physical Job Requirements
In a typical eight-hour day, the coworker will
- Stand/walk up to two hours
- Sit up to eight hours a day
- Frequently support up to 30 pounds
- Frequently lift/carry up to 50 pounds
- Frequently kneel, bend, and reach
- High School diploma or GED preferred.
- Good organization skills.
- Mature, cheerful personality.
- Able to operate office equipment including copier, fax machine, postage meter, etc.
- Have the ability to understand and speak English at a level which allows the safe, efficient performance of the job.