Texas Works Advisor I

Health & Human Services Comm - Lubbock, TX3.4

Full-time$2,300 - $3,600 a month
EducationSkillsBenefits
Are you a highly-motivated, compassionate and dedicated individual
looking for a rewarding career assisting the most vulnerable citizens of
Texas in need of food, medical care, cash assistance and other social
services?

If so, the Texas Health and Human Services Commission (HHSC) Access
and Eligibility Services (AES) division is looking for individuals who want to
join an exciting, dynamic team working in a high-performing and innovative
environment. AES provides an integrated and streamlined approach to
connect individuals to services and supports that: reduce
institutionalization, allow individuals to remain in their communities, and
promote economic and personal self-sufficiency. AES is built upon its’ core
values of respect, ownership, collaboration, and integrity with a goal of
delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn
policy regulations, able to thrive in a challenging, fast-paced and evolving
environment, have good communication skills, a positive attitude, strong
work-ethic and a desire to help others. If you also possess these skills, then
we are looking for you. We want you to join our team!

Comprehensive Compensation Package:
Annual Starting Salary $29,520.96
Employer Paid Health Benefits $3,735.60
Vacation Leave Accrued Annually $1,476.00
Sick Leave Accrued Annually $1,476.00
Total Annual Starting Salary and Benefit Package $36,208.56

The Texas Works Advisor I (TWA I) position is included in a career track
series. After a probationary period of one year from hire date TWA I’s are
eligible to be upgraded to a TWA II when tenure and performance
requirements are met. The TWA II salary is $31,587.48.

We offer competitive benefits including free health coverage for you and
affordable health plans for your family, dental and life insurance plans, paid
holidays, accrued vacation and sick leave, promotional opportunities and
the gratification of making a positive impact on individuals and families in
need.

Please see additional information for other available office locations.

Essential Job Functions:
As a Texas Works Advisor I (TWA I) you will receive paid, formal, training to perform the following essential job functions:
  • Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
  • Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
  • Compute and authorize benefits based on eligibility determination.
  • Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
  • Perform other duties, as assigned.
Knowledge Skills Abilities:
In addition to the above-listed abilities, the following knowledge, skills and additional abilities are desired:
  • Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
  • Read, understand, apply and explain detailed regulations and policies.
  • Perform basic arithmetic functions.
  • Manage time efficiently by establishing priorities in accordance to importance of deadlines.
  • Establish and maintain effective work relationships with others.
  • Ability to communicate effectively both verbally and in writing.
  • Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
  • Follow written and oral directions and instructions.
Registration or Licensure Requirements:
None

Initial Selection Criteria:
Applicants must meet the following education and experience requirements:

Experience:
Two (2) years of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist or similar customer service experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

Education:
High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Thirty (30) semester or forty- five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Additional Information:
Candidates must indicate willingness to work outside the normal business hours of 8am-5pm, Monday-Friday and weekends, as needed, during times of increased workload. Travel may be required of up to 75% for the initial training period and 10% after training period is completed. Candidates may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Candidates who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Current and former HHSC employees may be offered a higher salary if they have recent Texas Works or Medical Eligibility Specialist experience within one year prior to the application closing date.

The Texas Health and Human Services Commission is committed to hiring veterans and creating a work environment that values and retains the skills that service members bring to the job.

MOS Code:
No direct military equivalent.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.