JOB SUMMARY: Manage and perform all duties necessary to enhance and maintain the office of the Director or Nurse Manager and the department. Enhance the image of CHI St. Vincent by projecting an image that reflects a professional demeanor as demonstrated in articulate speech, a well-groomed appearance and the ability to maintain confidentiality.
Provides telephone and reception services, directing calls to appropriate staff; handling requests and complaints in an efficient, orderly and prioritized manner; answers phone promptly and courteously, exercising good judgment and maintaining confidentiality.
Acknowledges all persons entering the office in a prompt and courteous manner.
Sends and receives E-mail and facsimile communications appropriately.
Maintains a pleasant and cooperative working relationship with all persons.
Handles difficult situations tactfully and treats all persons equally and with dignity.
2. Information Management
Verifies information accurately
Accurately and timely enters data
Maintains records, files, and reports current for easy retrieval
Disseminates information accurately and distributes to appropriate recipients.
3. Problem Resolution
Consistently discusses a difference of opinion without becoming upset, abusive, or otherwise defensive
Handles unanticipated events and crisis situations in a positive and constructive manner.
Notifies manager or other appropriate person of problems
Assists with projects, calendars, meetings, equipment, and other assignments
Facilitates maintenance repair and services and/or ensures adequate inventory of supplies.
Assists co-workers with projects and assignments as designated.
Assists with mailing and/or telephone projects as assigned.
Utilizes available computer systems, office equipment, and other resources in a proficient and effective manner.
Provides correspondence, information and documents to customers as needed.
Accurately types documents, checks, reports, and correspondence as required.
Education: High school diploma or GED, Metropolitan Test, or equivalent.
Experience: At least six (6) months clerical experience which includes demonstrated ability to deal effectively with the public and to learn detailed task. Or, at least one (1) year workplace experience that includes demonstrated ability to deal effectively with the public and to learn detailed tasks.
Physical Requirements: This job requires, at various times, the following physical activities; sitting, reaching, carrying, walking, pushing, pulling, lifting, talking, hearing, and finger dexterity. Must have close visual acuity to perform daily activities. The worker is not substantially exposed to adverse environmental conditions.
Skills: Must be able to read, speak, write and understand English. Demonstrated communication skills, both oral and written, including knowledge of English grammar and punctuation. Must possess ability to utilize sound judgment, work effectively under pressure, excellent communication skills, and ability to deal with all persons in a polite, efficient, respectful, and professional manner, utilizing tact and diplomacy. Must be able to maintain confidentiality. Able to work independently without close supervision.
PRIMARY CUSTOMERS: Patients; families; doctors; the public; vendors; employees; leaders.
REPORTING RELATIONSHIPS: Director and other management staff
Incumbent has access to restricted or confidential patient or other highly sensitive business information and must comply with the terms of SVHS/CHI Policies as they apply to their job role.
Requisition ID: 2018-R0181323