UMC’s Mission, Vision and Standards Include:
To Serve Our Patients in the Best Teaching Hospital in the Country
Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals.
Standards of Excellence:
Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect
501 licensed beds
Regions only Level I Trauma Center
Regions only BICU
Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC)
Ranked as one of the Best Places to Work in Texas by Texas Monthly
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
General Job / Performance Information
Education and Experience
- High School Diploma or its equivalent.
- Current certification in CHW in Texas or formal training preferred.
- A minimum of one year experience in CHW preferred.
- A resident of Lubbock County for at least one year preferred.
Environmental / Working Conditions
- Works in a well-lighted, heated and ventilated building. Required to do home visits, therefore,
dependable transportation is required. Hours may vary to accommodate needs of the patients.
Exposure to blood borne pathogens is a risk.
Interaction with Other Departments and Other Relationships
- Will work closely with case managers, community providers, and other team members to ensure
quality outcomes for patients.
- Under general supervision by the Director of Case Management, the Community Health Worker
(CHW) has the responsibility to reach out, assess, and navigate vulnerable patient populations in
the Lubbock community. The CHW will primarily function as the patient advocate within the
community to help patient/families improve their overall health. The CHW also has the opportunity
to participate in multiple community advocacy efforts as instructed by the Director of Case
Required Licensures / Certifications / Registrations
- CPR/First Aid Certificate required
- Work is of medium demand; walking, sitting and standing most of the time while on duty.
Occasional lifting of patients with assistance is required. Adequate hand / eye coordination and fine
motor skills required. Talking and hearing is essential in instructing and teaching others. Near
visual acuity required to work with charts and records and to observe patients.
Skills and Abilities
o Must maintain the competencies as required by Department of Case Management. Age
specific knowledge is required, when needed, for patient care.
o Excellent customer service skills and ability to resolve complex customer service issues and
exercise conflict management.
o Ability to read, write and speak in a clear, accurate and professional manner; includes
active listening skills and understanding medical and social needs of the patient population.
o Ability to learn and efficiently run software systems.
o Intermediate computer skills and typing.
o Excellent follow through skills and attention to detail.
o Ability to work effectively with a diverse population/cultural differences.
o Knowledge of case management concepts.
o Knowledge of HIPAA Guidelines.
o Excellent health assessment skills relating to chronic disease, vulnerable, and/or high risk
o Ability to drive as needed and participate in care plans in patient homes.