Front Office Specialist needed for busy Ophthalmology Practice in West Houston area.
Summary:
We are a well-established, well-respected provider of Ophthalmology services with multiple locations in the Houston area. We are known for our superior customer service and dedication to providing patients with the best experience and outcomes for their vision needs.
The Front Office Specialist will be expected to provide the following core services and have the appropriate skills to complete these services.
Some Saturday morning wok may be required. May work at multiple locations.
Selected Responsibilities:
- Answers incoming and inter-office calls, schedules appointments and triages calls as necessary; schedules incoming fax referrals
- Explains insurance benefits to patient's as needed over the phone and in person.
- Maintains supplies, cleanliness and stock of materials for reception area.
- Retrieves charts from other locations for daily appointments
- Creates, maintains, scans, files and retrieves patient charts
- Collects and posts charges, collected payments; including deductibles, co-payments, and co-insurance; prepares deposits
- Collects balances as assigned by audit
- Explains patient benefits as needed over the phone or in person
- Balances charges and collections daily after the last patient leaves
- Scans in records for upcoming appointments and electronically files to EHR
- Cross trains on other front office duties and assists with daily functions as needed
- Follows all company policies and procedures
- Other duties as assigned
*
- Qualifications/Experience:
- High School diploma or equivalent
- Minimum of 2 years’ experience in a medical office setting, with previous experience in customer service and records management required
- Bi-lingual English/Spanish strongly preferred
- Knowledge of basic medical terminology
- Advanced knowledge of NextGen EHR or similar application
- Knowledgeable of Microsoft office software, the Internet and other software products as needed; general office equipment
- Basic knowledge of medical insurance and the ability to clearly and effectively articulate general plan benefits to patients
- Outstanding customer service skills
- Able to organize and manage large volumes of data and records
- Will travel to other offices as needed
Physical Characteristics:
While performing the duties of this job, the employee is regularly required to sit for extended periods of time, bend, squat, and kneel as necessary. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Auditory acuity should be sufficient as to adequately monitor patient and visitor activity.
Non-Smoking Environment.
EOE Employer
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Medical Specialty:
Schedule:
- Day shift
- Monday to Friday
- Rotating weekends
Application Question(s):
- How many years of Medical front office experience do you have?
Work Location: In person
