Genesys Consultant

Trident Consulting - Sunnyvale, CA (30+ days ago)5.0

Job Description

Our Client is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Client combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Client is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world

Position: Genesys Consultant

Location: Sunnyvale CA

Duration: Full Time

Job Description for Genesys Consultant :


  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7 years of experience with Information Technology


  • Should have experience in Contact center.
  • Should have experience in Voice Architecture and call flow using Genesys components.
  • Should have expert knowledge in Email, Chat architecture and flows.
  • Should have expert knowledge on ORS Voice Architecture and call flow.
  • Should have expert knowledge on Voice, Email, Chat Strategy development using IRD
  • Proficient in designing solutions with Genesys Framework and components.
  • Proficient in Troubleshooting TSRv, SIP Server, URS, StatServer, InxServer, UCS Logs
  • Experience in CCPulse, GA,GAX, Agent Desktop, Webservices
  • Experience and desire to work in a Global delivery environment.

Thanks & Regards

Kavin Kumar.K |Sr.Technical Recruiter

Phone: (925) 215 – 7679

Web: |*Jobs: *

Trident Consulting |* 6990 Village Parkway|* Suite 212 |* Dublin, CA|*USA - 94568.

Click here to REFER A FRIEND and EARN $500!!

Job Type: Full-time


  • Bachelor's