Patient Relation - Call Center

CVMG - Fontana, CA (30+ days ago)

Job Summary

This is a customer service representative position responsible for professionally responding to telephone inquiries that come into the office from the phone system queue, back line, and provider line. Call center representative is responsible for scheduling patient appointments, creating telephone messages/encounters and transferring calls to other departments. Also responsible for documenting all patient interactions in the electronic medical record system. Must be capable of working in a call center environment.

Essential Duties:
Understanding of all provider schedules and keep up with changes therein

Ability to handle confidential and sensitive information.

Knowledge of modern office methods, clerical equipment, operations and process; must be familiar with medical terminology and abbreviations; the mechanics of HMO’s IPAs and PPOs; various medical forms, reports and processing methods and possess and basic understanding of billing procedures; individuals working in this position must have clear understanding of the confidentiality laws governing the physician/patient relationship and willing to work within same

Complete knowledge and understanding of all CVMG office policies and procedures, including scheduling rules.

Ability to handle a "call center" environment: extremely fast paced environment demonstrating the skills to navigate through a variety of tasks concurrently and effectively.

Must be able to have substantial movements (motions) of the wrists, hands and/or fingers.

Maintain knowledge of basic administrative skills including PC experience using software such as excel, word etc.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, postage machine etc.

Maintain knowledge of company electronic medical records software and ability to use and understand it effectively.

Must be able to stay awake and alert during working hours.

Thorough understanding and use of CVMG’s Core Culture at each interaction with patients, peers, and staff

The person in this position frequently communicates with patients and outside facilities, who have questions about appointment, referral, medication and anything pertaining to the patient’s chart.

Qualified candidates must have a minimum of 2 years in a high volume call center. Fluent Spanish speaking is preferred.

Medical Assistant Certificate, CPR Certificate

Position is full time with full benefit package including medical, dental, life and retirement

Qualified candidates submit resume.