- Bachelor's Degree
- High School Diploma or GED
- Associate's Degree
Job Code/Title: Admission Coordinator
Department Name: Marketing
Reports To (Title): Director Business Development (DBD)
Disclaimer: The following statements are intended to describe the general nature and level of work being performed and are not intended to be a complete list of all responsibilities, duties, and skills required.
The Admissions Coordinator shall be responsible for providing administrative support to the patient admission process. The coordinator shall also demonstrate accountability for and contribution to program development, quality improvement, and problem solving and productivity enhancement in a flexible interdisciplinary fashion.
ESSENTIAL DUTIES AND RESPONSIBILITIES: May include, but is not limited to the following:
Arrange for pre-admission screening on request from referral source.
Conduct insurance verification.
Work with insurance companies to advocate for patients’ authorization for admission.
Conduct unit tours for patients and families.· Assist in orienting patients and families to unit.
Coordinate bed availability with House Supervisor and/or Nurse Manager.
Confirm/document admission decision with referral source.
Maintain computer logs.
Interdisciplinary Team Area – Customer/Mission: The primary customers are team members and the mission is to provide the highest quality of rehabilitation services.
Participate in team business and referral development committee meetings.
Function as a resource for and provide team members with in-service/cross training on admissions knowledge and skill area.
Contribute to development of improved efficiency and productivity of unit clinical/administrative functions.
Education-High School Diploma or G.E.D. required.
Associate degree in healthcare or related field or a bachelor’s degree with a health and/or marketing related area of concentration is highly preferred.
A minimum of one (1) years’ work experience in a healthcare and/or marketing related area of concentration is required.
Intake coordination of patients in an acute hospital setting is required.
Ability to multi-task is required.
Ability to communicate with a variety of individuals on a daily basis is required.
Work experience with patients undergoing rehabilitation following trauma or debilitating illness is desirable.
Participates in or conducts company-wide sponsored training to safeguard against improper use and disclosure of patient’s protected health information. Monitors and ensures compliance with company policies, procedures, state and federal regulations and Accreditation Standards.
Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
Adheres to all smoking or tobacco regulations established by corporate building owners, state or federal laws.
Completes annual health, safety, and education requirements.
Maintains professional growth and development. Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
Reports to work on time as scheduled; adheres to policies regarding notification of absence.
Attends all mandatory in-services and staff meetings.
Represents the organization in a positive and professional manner.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
Maintains current license/certification for position.
Consistently demonstrates superior customer service skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
Compliance: Conducts job responsibilities in accordance with standards set forth in Code of Conduct, policy and procedures, applicable federal and state laws, and applicable standards.
Professionalism – To always maintain the highest standard and regard for others. Keep skills, competencies and required license/certifications current; displays mastery over attitude and behavior and pride in appearance. Consistently performs duties to the best of abilities.
Exceptional Care— Go above and beyond expectations by providing exceptional care to WOW our customers—patients, family, physicians, and each other.
Respect – Treating others as they would like to be treated; valuing others. Acknowledges the worth of others through professional greetings, proper telephone etiquette, patience, and common courtesy.
Fun - Having fun and celebrating small successes in our journey to achieve big. Always demonstrates a positive attitude toward work and devotion to our passion and task at hand.
Teamwork – To function as a unit, with common goals, recognizing we can achieve far more as a team than as individuals. Cooperates with co-workers while performing duties leading to everyone being able to achieve success and giving recognition where it is due.
Integrity – To always be honest and trustworthy in all our relationships. Demonstrates adherence to a strict moral or ethical code in performance of duties by always seeking to do the right thing.
Accountability - Responsibility of our actions that influence the lives of our customers and fellow workers. Takes ownership of all aspects of duties shown through reliable, timely performance and responsibility.
Responsibility – Maintains accountability by doing what is expected or beyond; assuring the appropriate tasks and project items are completed. Takes ownership of all aspects of duties shown through reliable, timely performance and accountability.
Excellent oral and written communication and interpersonal skills.
Ability to work under stress and to respond quickly in emergency situations.
Ability to work cooperatively as a member of a team.
Demonstrates good interpersonal skills when working or interacting with patients, their families and other staff members.
Ability to communicate in English effectively through verbal and written means to the extent necessary to perform job duties appropriately.
Reading and comprehension at level necessary to perform job duties appropriately.
Ability to maintain confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.