Business Analyst

World Distribution Services LLC - Pooler, GA

Full-timeEstimated: $63,000 - $91,000 a year
The Business Analyst will be responsible for the creation and enhancement of business processes in an effort to align information technology solutions with business initiatives. Additionally, this individual will also be responsible for account onboarding, Tier I BCO client support, training, and maintenance and enhancement of our Warehouse Management System, Zethcon

World Distribution Services is a leading provider of creative logistics solutions. Our areas of expertise include international and domestic warehousing, distribution services, CFS, local and nationwide transportation services, and out-of-gauge services.
World Distribution Services is a division of World Shipping, Inc. We leverage over 55 years of market experience from our family of companies dedicated to providing cargo transportation and freight services around the globe.

Responsibilities Include:
Creation and management of Client SOPs
Responsible for ongoing client and WDS process improvements
Responsible for account onboarding
Provides Tier 1 BCO client support across entire network
Manages Quarterly reviews
Client focus on process and technology integration
Client retention
Ownership of special projects as assigned
Client retention management
Super user of WMS, Zethcon
Develop & Implement Processes / SOPs
WDS System Support (Tier 1 tied to training and system functionality)
Escalates system bugs, performance, network, integration and technical issues to IT Systems Analyst
Continuous improvement of system capability / functionality / process
Customer & Vendor EDI integration
Acts as a Liaison between business and IT Department
Responsible for all Zethcon training and implementation
Other duties as assigned

Job Requirements:
5+ years with the development and implementation of warehouse management systems (WMS)
Expertise and experience in at least one of the following business disciplines: supply chain management, warehousing, transportation or distribution
Knowledge of formal systems development methodologies
Excellent planning, client support, communication and organizational skills
Able to work under pressure, meet deadlines and handle multiple projects simultaneously
Must be detail-oriented
Experience with Synapse a plus
Bachelor’s degree in related field

Advantages of Joining our Team:
Competitive Compensation

Benefits Package:
Medical & Prescription
FSA - Medical & Dependent Care
Disability Coverage
Life and AD&D Insurance
Employee Assistance Program & Financial Planning
401(k) Plan & Company Match
Paid Time Off
Professional Development & Growth Opportunities
Join our World Group Community!
Bachelors or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.