Seeking a Practice Manager for our Family Medicine Practice in Norton.
Under the direct supervision of the Director Practice Operations, the Practice Manager manages the daily operation of the practice by directing, planning, and coordinating the work of the office. Responsible for clinical quality, physician relations, patient satisfaction and financial performance. Collaborates with physicians, Director Practice Operations, and others in promoting efficient patient flow.
Manages the work activities of physician office staff.
Interviews, hires, orien ts and trains staff. Completes performance evaluations and makes personnel action recommendations (e.g. discipline, discharge).
Ensures optimal patient access by managing provider schedules.
Monitors practice environment to ensure safety, security, and maintenance. Ensures compliance with Akron General/PPG policies and with regulatory bodies such as: CLIA, Ohio Board of Pharmacy, and OSHA.
Collaborates with physicians, Director Practice Operations and others in promoting the smooth, efficient flow of patients through the practice. Takes appropriate steps to solve patient and guest complaints or problems.
Coordinates the performance/quality improvement process in the practice. Monitors and evaluates Press Ganey/CGCAPS practice results. Recommends, implements, and evaluates patient satisfaction initiatives. Ensures timely and accurate completion of initiatives.
Serves as electronic medical record/practice management system super user in collaboration with IT and Director Practice Operations.
Ensures accurate and timely registration, patient eligibility, and charge entry into the practice management system. Ensures collection of copays and balances at the time of service.
Collaborates with the billing department to ensure accurate compliance with the billing information.
Collaborates with physicians and PPG Administration on completion of a yearly budget Maintains control of expenses within budgetary constraints.
Maintains personnel records and processes payroll. Processes check requests accurately and timely.
Monitors completion of mandatory education and training in order to maintain organization and department specific competencies and requirements. Ensures licensed personnel are current with their licenses on an annual basis.
Serves as a liaison for other practices, internal departments, and external vendors.
Identifies marketing opportunities and promotes practice in a positive manner in the community.
Completes mandatory training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
Follows system and department policies and procedures with special attention to attendance, punctuality, and standards of conduct, confidentiality, dress code and display of ID badge.
Other duties as assigned
Associates degree in business or related field, or the equivalent combination of relevant experience.
Complexity of Work:
Knowledge of billing and procedural diagnosis coding preferred. Excellent verbal, written, and interpersonal skills. Ability to interact with patients, physicians, office staff administration, and the public effectively in a proactive manner.
Two years? experience in a physician office setting. Proficient with Microsoft products, electronic medical record experience preferred.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required
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