Vendor Success Manager

ChefHero - Boston, MA

Do you spend your spare time exploring the city’s hot new restaurants? Get excited by new emerging technology? ChefHero is currently on the hunt for an ambitious Vendor Success Manager to join our team and help grow our business in Boston (and the surrounding area). We’re a fun, hardworking bunch that is revolutionizing the restaurant and food service industry.

If this seems like a recipe for success, we’d love to meet you.

Your Role
ChefHero is looking for a Vendor Success Manager to spearhead relations with our Boston area food vendors. In this role, you’ll bring on new food vendors and manage current ones, working with client success to ensure a great experience on both sides. You will play a key role in increasing the value proposition of ChefHero’s marketplace by maintaining frictionless product flow, improving gross margin, and providing intelligent data to both sides of the marketplace.

Key Responsibilities
Promote and sell food vendors on ChefHero, generating new business opportunities
Manage team of vendors that service our Boston area restaurant customers
Analyze business data to assess vendor performance and give impactful feedback
On-board new vendors that fit evolving needs
Work together with the City Team to meet GMV targets
Maintain vendor standards and work with them to ensure frictionless product flow
Own daily, weekly, and monthly vendor performance and KPI management
Report and provide feedback to management
Represent ChefHero positively in the food industry
Liaise with other vendor relations managers as ChefHero expands, and share best practices
Manage partner forecasting process and effectiveness

Experience leading projects and teams in a professional environment
You enjoy metrics and data analytics
You are fearless. You’re happy to dive into learning new things and can strike up a conversation with anyone
Don’t wait for things to come to you - you make things happen and get the job done
You have an entrepreneurial spirit
You’re an avid listener with a swift ability to solve issues
You have a team player attitude, but are self-driven
Are comfortable (and excited about!) learning new technologies
Have a bachelor’s degree or equivalent experience
Have experience with food vendors/suppliers/distributors, the food industry, or restaurants, is considered an asset

While the best benefits are learning a ton and loving your job, we also offer:

Full health, life and dental benefits
Daily lunch via Ritual credit
Minimum vacation. We insist you take a minimum of 3 weeks annually, but feel free to take more
Parental leave benefits
A team that values a positive, diverse and growth-oriented environment
About ChefHero

ChefHero is a wholesale food marketplace that connects restaurants to their suppliers. ChefHero is a free mobile and web application that allows any restaurant to order all their supplies in one easy place. ChefHero conveniently allows customers to collaborate on orders with their sous chef, view prices and products that are updated daily, customize their order sheets, order local or organic food, reduce human error and easily track their invoices.

At ChefHero we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require any accommodation during the application or interview process, we will work with you to meet your needs. Please contact us at 1-833-327-2875.