Full Job Description
Chewy is looking for a Manager, Human Resources Customer Service to join our customer service center based in Hollywood, FL. The ideal candidate understands what customer service really means from an HR perspective. In this role you'll support one of the largest, fastest growing, most dynamic teams in e-commerce today. This position will play a vital role in assisting the Customer Service organization with strategic and tactical HR support. The person in this role will manage the onsite HR team and support approximately 1,500 employees and leaders. We are looking for someone with a commitment to continually improving our processes, building strong partnerships, strengthening our team and ensuring that we are the employer of choice in our community!
What You'll Do:
Develop and drive people initiatives, large projects and provide amazing stakeholder and team member customer support
Leads the day-to-day HR initiatives across a 24/7 business: employee relations, corporate policies/programs/procedures, change management, incident management…etc.
Provide management coaching to build leadership capabilities to address and resolve employee issues
Review and analyze data to identify trends and recommend solutions to improve performance, retention, and employee experience
Partner with peers at other locations on issues, project management and driving standard work
Operate with integrity, hustle and fun while serving as a Chewy cultural ambassador
Keep things simple
Wow the customer
Grow the business
What You'll Need:
10+ years of HR experience with a minimum of 4 years in a generalist capacity advising and influencing business partners
Excellent written and verbal communication, interpersonal skills; High quality document and report preparation
Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness
Strong business acumen, including strong problem solving skills, critical thinking, and self-initiative
Ability to influence and partner with different levels of the organization to achieve results
Position may require travel
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.