Sales Account Representative (Chinese & English)

Bankcard Services - Torrance, CA (30+ days ago)


SALES ACCOUNT REPRESENTATIVE (CHINESE & ENGLISH PREFERRED)

Is accountable for providing liaison support between Sales and Operations by researching, resolving and communicating merchant application issues in a timely manner which promotes effective customer service.The Sales Account Representative is also accountable for providing Customer support via Phone, E-Mail, and Chat for issues related to online ordering products.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Providing Technical and Customer support related to online ordering products(iorderfoods.com) issues
  • Operations and Sales support for all new merchant applications
  • Solving issues for customers by troubleshooting, investigating problems and proactively identifying support needs
  • Improving internal efficiency and customer satisfaction by proactively developing new processes for optimized workflow
  • Be well-versed with our products, online help software, and social communities
  • Identify trends in customer feedback to help drive improvements to our products and processes
  • Collaborate with IT, marketing, operations and other departments on various customer and quality assurance projects
  • Demonstrated ability to plan, organize, and prioritize daily work assignments
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
  • Focuses sales efforts by studying existing and potential volume of dealers.
  • Proceed applications by referring to internal procedure and product literature.
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Provides historical records by maintaining records on area and customer sales.
  • Contributes to team effort by accomplishing related results as needed.
  • Excellent telephone etiquette
  • Detail oriented with strong quality and productivity orientation
  • Good communication skills in Chinese and English
  • Demonstrated ability to work in teams with a collaborative interpersonal style
  • Ability to work independently with minimal supervision
  • Arrives on time to work scheduled hours and complete assigned tasks
  • Some degree of flexibility to cover other shifts as needed
  • Ability to work overtime

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:

  • Bilingual - Chinese and English (Preferred)
  • High School Graduate or College courses related to Business, such as Management or Marketing
  • 1 or more years of Customer Service experience in a similar role
  • Driver's License to drive to different locations and merchants
  • Ability to organize and coordinate work
  • Ability to manage multiple tasks simultaneously
  • Effective verbal and written communication skills
  • Analytical and problem solving skills.
  • Professionalism, dependability and desire a challenge
  • Knowledgeable of computer, internet, web functions and MS Office and authoring software
  • Project Management Experience/Strong Interpersonal Skills

BENEFITS:

Group Medical Insurance, Paid Sick Leave, Paid Holiday, Accrued Paid Vacation, Marriage Paid Vacation, Bereavement Paid Leave, 401(k) and Life Insurance.

Bankcard Service is an Equal Opportunity Employer.

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)
  • Marketing: 1 year (Preferred)
  • MS Office: 1 year (Preferred)

Education:

  • High school (Preferred)

License:

  • Driver's License (Preferred)

Language:

  • Chinese & English (Preferred)

Work authorization:

  • United States (Preferred)