Operations Specialist - SHIFT: 6:00 pm - 4:30 am working Thursday through Sunday

Grubhub - Chicago, IL3.3

30+ days agoFull-time
About The Opportunity
We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.

With more than 85,000 restaurants and over 15.6 million active diners across 1,600 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.

Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.

The Operations Specialist’s primary function will be to ensure consistent execution of day-to-day operations of their respective site, focusing primarily on monitoring orders to ensure timely delivery. Using real time data, warning indicators and dispatching maps, the Operations Specialist identify potential delivery issues before they become problems by contacting drivers, re-assigning orders and making proactive calls on late deliveries.

Some Challenges You’ll Tackle
Communicating with diners, drivers, and restaurants
Identifying and preventing potential issues with deliveries
Ensuring orders are delivered on time
Utilizing technology to assist drivers in finding the best routes
You Should Have
The ideal candidate must have demonstrated the ability to complete tasks in an organized manner, while paying close attention to details. In addition, the position is ideal for someone who is driven to succeed in a fast paced, varied environment and who has the ability to anticipate and adapt to difficult situations.

Skills / Qualifications:
High School Diploma or GED required
1-2 years Delivery or Operations Experience
Customer Service Experience-friendly, positive, can handle difficult situations
Logistics experience and knowledge is preferred
Prioritizing multiple tasks while staying organized is a must
Excellent interpersonal communication (both verbally and written) and leadership ability
Proficient knowledge of Microsoft Office products

And Of Course, Perks!
Full time employees are eligible for the following benefits

Medical, Dental, Vision and other voluntary benefits
401K plan with guaranteed match
Employer Paid Life Insurance and Short Term Disability Benefits
Paid Time Off & Holiday Pay
  • Never go hungry! We provide weekly Grubhub/Seamless credit
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections
We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.