Human Resources Management Services ORGANIZATIONAL RELATIONSHIPS:
Manager, HR Operations
Human Resources Staff, CCHMC Managers, Supervisors, Medical Center Management, Area Administrators, Area Vice Presidents, Employees, CHRF, HRIS, Payroll, Employee Benefits, Employee Health and Protective Services
TOTAL NUMBER OF FTE's DIRECTLY OR INDIRECTLY SUPERVISED:
PURPOSE OF POSITION:
To be the single point of contact and centralized intake resource for Human Resources, for all employee questions. To serve as a resource in the Human Resources Department of Cincinnati Children's Hospital Medical Center. To partner with Human Resources Department members and client groups to proactively support high quality customer service and efficient use of human resources systems and processes.
Ensure team provides outstanding customer service and meets or exceeds HR Operations Service Level Agreements. Utilize high degree of creativity and foresight in order to overcome obstacles and find innovative ways to improve services or solutions to problems. Ensure team members work is processed accurately and in a timely manner; issues are resolved and follow up is provided to customer. Build and maintain effective relationships with internal/external customers
Serve as a resource for Managers and HR staff members; provide leadership regarding HR Operations policies and procedures. Provide education to personnel through structured presentations and unstructured interactions while resolving problems and answering questions. Identify trends, determine root cause and provide resolution to completion in a timely manner. Assist in developing staff to independently resolve issues as they arise.
- Operations Planning and Organization
Oversee the daily prioritization and workflow of the HR Operations functions utilizing staff in the most efficient manner possible. Maintain accurate records of time worked by staff and ensure attendance and scheduling of the staff. Ensure employee data is correctly entered into the company record keeping system; reviews data input and output reporting for accuracy and quality standards; monitors, audits and improves data collection and reporting procedures for efficiency. Oversee the distribution of monthly reports.Supervise the collection of data for reports and statistical research. Assist in the planning, design, testing, training implementation, data updates and audits of all computer applications related to HR Operations. Ensure that all data and record keeping practices meet federal, state regulations and company standards.
Assist with the design, development and presentation of HR Operations education and training for HR staff and managers. Maintain currency in the field of Human Resources through continued education, training, workshops, seminars, literature and attendance at departmental meetings. Monitor 'Best Practices' in industry.
- Project Planning and Management
Assist in planning and leading projects, which assess, develop and implement initiatives of division. Collect, perform statistical analysis; compile, prepare and report data (graphs, statistical reports, organizational charts); develop and deliver presentations.
Develop and implement user-friendly processes; provide recommendations, plan and implement changes supporting system enhancements and performance improvement. Identify recommendations for HR Operations process improvements or automation of processes through review of data, procedures and process changes resulting from technology. Participate on process improvement teams as necessary.
- Leadership and Relationship Building
Assist Manager in leadership opportunities with HR Operations Coordinators and Assistants. Develop and sustain meaningful and productive bonds with others based on mutual respect. Build constructive relationships by being accessible, approachable and interpersonally engaged.
Skills & Competencies
Demonstrating concern for customer needs and issues; patiently tolerating rudeness and anger and responding with tact and empathy; showing persistent enthusiasm during customer interactions.
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself.
- Knowledge of Field - Intrm
Knowledge of regulations, procedures and best practices in the field. Proficient ability to interpret and communicate CCHMC policies and procedures.
Meticulously keeping track of details without becoming overwhelmed. Proficient ability to maintain attention to detail with a high volume of work in a fast-paced working environment.
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet.
Working mathematical reasoning skills.
- Professional Demeanor - Advanced
Demonstrates an independent work initiative, sound judgment, diplomacy, tact, and professional demeanor.
Excellent verbal, written and interpersonal communication skills.
- Bachelor's degree in related discipline
Minimum 1 year in a customer service position
3 Years of HR experience OR Master's degree AND 2 years HR experience
Project Management and PeopleSoft experience
PHR or SPHR Certified