Guest Service Representative

Holiday Inn Express Pensacola Beach - Pensacola Beach, FL

Full-time | Part-time | Temporary | Internship
Save

Holiday Inn Express and Suites Pensacola Beach Seeking an energetic, dependable Full Time Front Desk Associate who LOVES to SMILE! Apply NOW!

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. Must be able to work afternoons, evenings and weekends.

ESSENTIAL JOB FUNCTIONS:

  • Perform guest registrations (check ins & check outs), room assignments, and special requests
  • Understanding of daily hotel operations, policies, procedures, and internal rules
  • Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
  • Familiar with guest rooms, locations, amenities, features, and all other services offered
  • Knowledge of room rates, packages, discounts, and promotions
  • Ensure proper credit when checking out guest(s) and handle late charges accordingly
  • Knowledge of cash handling and bank procedures to check out all guest(s)
  • Bank out at end of shift by following drop procedures
  • Answer phones, handle mail, and take messages
  • Assist guests with problems and questions; ensure all guest problems are resolved
  • Knowledge about the city, local area, and attractions
  • Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
  • Know all emergency procedures and the proper action to take
  • Operate safe deposit boxes

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

  • Ability to learn quickly and work in a fast paced position with constant guest interaction
  • Communication both verbal and written
  • Computer and telephone skills
  • Must be able to multi-task
  • Flexibility with schedule

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

  • Customer service experience is preferred

Job Type: Full-time and Part-time opportunities available

Job Types: Full-time, Part-time, Temporary, Internship

Experience:

  • Front Desk: 1 year (Preferred)

Location:

  • Pensacola Beach, FL (Required)

Work Location:

  • One location

Employment Length:

  • 1 - 3 months