This position requires early morning (i.e., 8:00am arrival time) and some weekend (i.e., at least one full weekend each month) availability. Please do not apply if you do not have this availability.
Virginia League for Planned Parenthood
Job Title: Health Care Assistant III
Department: Patient Services/Health Center
Reports To: Health Center Manager
FLSA Status: Non-Exempt
The position supports all aspects of health center activity and service delivery, including patient triage and education, pre-op care, support of licensed staff, performance of laboratory tests and assisting with a variety of office duties. The HCA III is trained to perform more advanced skills (i.e., Rh testing and ultrasounds).
DUTIES AND RESPONSIBILITIES (may include some or all of the following):
Perform all tasks according to VLPP Medical Standards and Guidelines as well as relevant HIPAA, CLIA, OSHA, OLC and other regulatory requirements, including infection control standards and security guidelines.
Prepare rooms, supplies and equipment prior to each clinic session and between patients; monitor inventory and report supply needs.
Prepare patients for evaluation or treatment, including obtaining history, checking vital signs, collecting blood and urine specimens and performing indicated/ordered lab tests.
Perform and document Rh factor testing according to medical protocols and CLIA requirements.
Perform ultrasound procedures for evaluation as needed for purposes of in-clinic services.
Assist clinicians with exams and procedures by obtaining information, tools and supplies upon request and in anticipation of needs; and by providing support to patients in course of their care.
Provide patients with appropriate and unbiased information, education and resources related to general health, family planning methods, sexually transmitted infections, pregnancy options and abortion services; obtain informed consent for requested/indicated services.
Clean and sterilize instruments according to established protocols and guidelines.
Monitor patient flow to minimize wait time and maximize clinician time.
Perform accurate and thorough medical documentation in patient records and clinic logs; file and maintain patient records.
Prepare pharmacy orders; conduct sales of birth control and other supplies.
Collect patient fees and maintain payment records.
Greet patients in a friendly and welcoming manner.
Answer phones; provide information and make appointments for services.
Participate in patient follow-up systems as directed, including processing of lab results, patient reminders and patient callbacks.
Participate in affiliate training program by attending scheduled group trainings and meetings, reading and integrating assigned written materials and completing individual CAL modules as required; assist in efforts to train new staff as necessary.
Participate in center’s quality assurance program, to include test verification procedures and equipment performance and integrity checks.
Participate in clinic efforts to achieve customer service, productivity and revenue goals; demonstrate commitment to center’s operating values of patient-centered care, team approach to work and consistent regulatory compliance/inspection readiness.
If bilingual, provide interpretation/translation as needed to clients and other staff.
Perform other duties as needed/required.
High school diploma and experience in medical office, patient care/education and lab skills; CMA or CNA preferred; bilingual English/Spanish preferred.