DPS - HRO - Employee Support Services Counelor V


Full-time | Commission$4,600 a month
DPS - HRO - Employee Support Services Counelor V (00007723)


Primary Location: Texas-Jersey Village

Work Locations: HOUSTON R2 HQ (WEST RD) 12230 WEST RD Jersey Village 77065

Job: Community and Social Service

Employee Status: Regular

Schedule: Full-time

Standard Hours Per Week: 40.00

State Job Code: 4230

Salary Admin Plan: B

Grade: 20

Salary (Pay Basis): 4,583.33 - 5,250.00 (Monthly)

Number of Openings: 1

Overtime Status: Exempt

Job Posting: Oct 21, 2019, 12:14:18 PM

Closing Date: Ongoing


All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

Perform highly advanced psychological counseling and administrative work for the Victim and Employee Support Services. Work involves providing employee assistance services to employees, crisis services to first responders as well as developing and conducting training programs. Work under minimal supervision with extensive latitude for the use of initiative and independent judgment within the limits of applicable statutes, professional ethics, allocated resources, regulations, policies, and procedures.

This counselor position will provide comprehensive services to DPS first responders and their family members, as well as crisis support services to police officers from other law enforcement agencies. This position will not serve community crime victims. This position requires on-call status and ability to respond to after-hours events as necessary, as well as the ability to travel approximately 50% of the time. Proficiency and comfort with public speaking is vital.

*** This position in 100% grant funded. ***

The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met. N/A

1. Provide crisis and other short-term employee assistance services to employees, other first responder agency employees, and dependent family members.

2. Provide emergency and crisis services during critical incidents, large scale events and disasters.

3. Develop, coordinate, and conduct training for employees, and their dependent family members.

4. Provide consultation and coordination in Critical Incident Response Team, Department Veteran Assistance Program, and Volunteer Chaplain activities.

5. Monitor Critical Incident Response team activities through observation, participation and report review.

6. Promote and maintain Employee Support Program services (focusing on assigned regions) that comply with statutory requirements and mental health professional standards for working with clients.

7. Maintain and report activity data monthly or as requested.

8. Adhere to policies and procedures.

9. Identify areas of needed change and make recommendations to improve operations.

10. Travel within the state of Texas as required achieving position objectives.

11. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.

12. Perform other duties and special projects as assigned.


Education – Graduation from an accredited four-year college or university with a master’s degree in a mental health, social, or behavioral science discipline.

Experience – Three (3) years or more of verifiable work experience in general mental health and behavioral counseling including clinical crisis intervention and/or trauma counseling. Experience in providing services to first responders or military personnel preferred.

Licensure and/or Certification – Must possess current certification or licensure, commensurate with master’s or doctoral level training as a mental health professional in the State of Texas, such as a social worker, licensed professional counselor, marriage and family therapist, licensed psychological associate, or psychologist; as well as a valid driver license from state of residence. Applicants with a provisional license, such as an LPC-I, may be considered if they can obtain full licensure within 12 months of date of hire.

Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. Additionally, must demonstrate and maintain current knowledge of mental health code and professional standards, community resources, and police operations.

Clinical Skills - Advanced skills in assessment, general counseling, theoretical frameworks, mental health issues, trauma, grief, victimology, brief therapy and crisis intervention.

Interpersonal Skills – Position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with external and internal customers. Ability to effectively and professionally provide direct service to primary and secondary victims of violent crime to include all ethnic groups, ages, gender, and persons with diverse lifestyles, backgrounds, and beliefs. Ability to assist in establishing and maintaining a professional and ethical tone in the workplace. Ability to address conflict in a direct and respectful manner.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Communication Skills – Must possess excellent verbal and written communication skills, and be comfortable speaking or presenting to various and diverse individuals. Able to understand and effectively apply complex oral and written instructions and procedures. Ability to make quick and accurate judgment calls regarding the need to provide information and critical decisions.

Presentation/Training Skills - Must have experience communicating and presenting to small and large diverse groups.

Organizational Skills - Ability to multi-task and prioritize in a high-stress, multi-demand environment, and the ability to make sounds work-related judgments and decisions.

Technology (computers/hardware/software/operating systems) – Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule – Must be able to travel up to fifty (50) percent locally and/or statewide and work non-normal business hours as needed.

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Environment: Office environment and on-scene/field work;
  • Ambulatory skills, e.g. stand, walk, sit;
  • Hand-eye coordination and arm/hand/finger dexterity;
  • Ability to speak, hear, and exercise visual acuity;
  • Ability to transfer weights of up to ten (10) pounds anticipated for this position;
  • Driving requirements: Moderate frequency (50%)
State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.

DPS employee who is selected for a position in their current salary group with a new state title may receive an increase up to 3.4%.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.


State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.