Goodwill Industries of Greater New York and
Northern New Jersey, Inc.
Job Description & Physical Demand Analysis
Position Title:
Assistant Store Manager
Department:
Retail
Reports To (Title):
Retail Store Manager
Position Type:
FLSA - Non-Exempt
General Purpose:
The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure thedelivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable.
Essential Functions:
Here are
the duties that define the core responsibilities of the job.
- Operate in accordance with the established hours of business and is properly staffed
- Ensure that general conditions of store meet high standards at all times
- Ensure performance standards and goals are met regularly
- Control and minimize store expenses
- Maintain a supply of cash and change sufficient to meet daily business needs
- Ensure that the premises are at all times safe for customers and employees
- Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance
- Schedule interviews, and recommend hiring of store employees
- Conduct initial training, recurrent training, or training in new skills, policies, or procedures
- Assist store manager with employee performance evaluation and discussion
- Assist store manager to recommend raises for employees
- Enforce corporate personnel, loss prevention and operational policies and procedures
- Investigate and resolve employee complaints, grievances, or conflicts
- Ensure that employees accurately and properly record all hours worked
- Process, price, tag, hang, and display merchandise to maximize sales
- Recommend ways to increase sales, efficiency
- Develop and expand local donor base
- Establish and monitor sound cash-handling procedures consistent with company policy
- Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required
- Answer employees’ questions as to policies, procedures, etc.
- Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems
- Ensure that the store is adequately but not excessively stocked with merchandise at all times
- Organize back-room production area to optimize merchandise output
- Ensure that employees have been trained in and are complying with security policies and procedures
- Train employees on loss prevention policies
- Establish and monitor sound cash- handling procedures consistent with company policy
- Train employees on loss prevention policies
- Ensure timely bank deposits either personally or by higher management
- Maintain excellent cleanliness of the store, including restrooms, donation center, and back room
- Ensure safety and security of store assets and premises
- Conduct employee bag and locker checks regularly
- Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests
- Prepare and review banking documents, such as, deposit slips, and compare to store reports
- Prepare, review and/or approve sales reports, invoices, donor logs, cash reports, petty cash and
- Responsible for payroll reconciliation in the absence of the Store Manager.
Qualifications: Describe the minimum educational and experience requirements/preferences.
- Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing
- Undergone two (2) years of supervisory experience and two (2) years of retail experience
- Experience with supervision and training direct reports in all aspects of store operations
- Must be able to work flexible hours
Skills Required: Describe the minimum skills required or preferred
- Outstanding organizational skills
- Ability to calculate amounts
- Working knowledge of computers and Microsoft Office applications
Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of
actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received.
- Directly supervises sales people, and production staff.
- Reports directly to retail manager
Special Working Conditions: Describe unusual working conditions or environmental factors.
- The work environment is mostly indoors. Donated goods may be at times dusty or soiled.
- May be required to wear Personal Protective Equipment.
