The Club Seat Services Manager is responsible for providing superior customer service for all Club Seat season ticket members and supporting the sales efforts of the Premium Seating Department.
Assist VP Premium Seating and sales team in preparation of materials for club seating presentations, direct mail campaigns, social media campaigns, etc.
Support VP Premium Seating and sales team with preparation of all sales related documents like license agreements, amendment agreements, default notices, invoices, payment plan information
Maintain good working relationship with other departments within the organization with regards to club seat sales and services, financial tracking, marketing needs, event needs, etc.
Assist VP Premium Seating and sales team with all customer service requests, questions or issues we receive from club seat season ticket members
Assist sales team with the club seat season ticket member relocation and seat addition process
Assist premium seating sales team at prospecting events and networking events when needed
Assists VP Premium Seating with sales lead distribution and CRM integration and updates
Work Ticket Operations to generate and mail/email invoices for season renewals and postseason renewal
Update pricing charts with current and future pricing models and any changes throughout the season
Liaison with STR Marketplace
Assist VP Premium Seating with budget tracking, purchase orders and check requests for ordering materials, collateral, merchandise and promotional items for the department
Work with corporate concierge team for game day needs in the club lounges
Work with Centerplate Catering to create club lounge food and beverage choices and menu items prior to the start of the season
Assist VP Premium Seating to keep all club seat content on the website current and relevant
Create and execute agreements for new club seat clients and create/execute amendments for club seat season ticket members who relocate their seats
Facilitate the planning and execution of the club seating events and experiences like training camp suites, sideline visits, club seat member of the game footballs, etc.
Maintain and distribute in-season club seat e-newsletter
Work with vendors to secure club seat season ticket member gifts
Coordinate alumni player visits on game days
Perform other duties as assigned by Sr. VP of Ticket Sales, Service and Operations, VP Premium Seating or suite sales team
Bachelor’s Degree Required
Two years of Premium Seating Service preferred
Knowledge of CRM (preferably Salesforce) preferred
Knowledge of TicketMaster Archtics system preferred
Must be proficient in Microsoft Word, Outlook and Excel with preferred experience with PowerPoint and/or Publisher
Experience working with department budgets a plus
Must be willing to work some nights and weekends
Strong time management and organizational skills
Must be willing to maintain a professional appearance and attitude at all times
Past history of customer service and communication skills
Good decision-making and interpersonal skills
Ability to work within both a team environment and independently
Must be equally comfortable engaging with C-level executives and individual ticket members
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.