Gallery Host/Front Desk Agent

Hyatt Place Pensacola Airport - Pensacola, FL (30+ days ago)4.1


Job requirements

  • High school diploma/GED required
  • 2+ years’ customer service experience preferred
  • Excellent oral and written communication skills
  • Friendly phone manner a must
  • Willingness to work nights, weekends and holidays
  • Familiarity with the hospitality industry a plus
  • Ability to pass background check and drug screening
  • Willingness to maintain confidentiality

Job Duties

  • Answer the phone at the front desk to respond to current and prospective guests’ needs
  • Book reservations for individuals, families and groups as required
  • Greet walk-in guests and guests with reservations when they arrive at the front desk
  • Schedule special services, such as shuttle services and wake up calls, when guests inquire
  • Refer guests to local amenities and venues
  • Communicate guests’ requests and complaints to the appropriate department
  • Assist with billing issues
  • Barista duties such as bar tending and food preparation in our 24/7 Gallery
  • Drive guest within 3 mile radius in Hotel shuttle

Job Type: Part-time

Salary: $10.00 /hour

Experience:

  • Front Desk: 2 years
  • customer service: 2 years

Education:

  • High school or equivalent

Language:

  • English