Sales Assistant

Clifton Steel Company - Maple Heights, OH (30+ days ago)

Who We Are
Founded in 1971, Clifton Steel Company (the Company) is a nationally recognized leader in the manufacturing of military armor plate and commercial specialty steel products. Clifton has served the armor plate market for over thirty years and is the premier industry supplier of many of its commercial products. The Company is a specialist in abrasion and impact resistant steel fabrication, particularly for quenched and tempered alloy and manganese steel. As a result of investments in production capabilities, access to critical materials and strong customer relationships, Clifton has established a defensible and sustainable market position.
What You'll Do/Need (Job Summary): Overall purpose of this position is to provide depth to the Sales Department by enhancing our ability to best serve our customer’s needs and providing a superior customer experience. Depth to this Department is having the initiative to handle customer issues solve problems with orders and manage the timely processing of orders for on-time delivery. Taking responsibility for these items to help reduce the time spent on these issues by Sales. Being able to resolve customer issues requires a good understanding of our processes and the correct personnel to speak to regarding specific issues.
Responsibilities (Essential Duties and Responsibilities)
Check and re-check new orders in order entry process
Maintain sales orders requiring back orders
Handle customer request for paperwork, order status updates, or other questions that may arise in the processing of customer orders
Collect Information and correlate in weekly and monthly report for priority customer—(Concierge Accounts)
Write up RMAs and credit memos
Providing order information to Outside Salesperson
Monitoring orders and resolving any issues to provide the best on-time delivery capable to our Customers
Minimum Qualifications (Knowledge, skills, and abilities required)
High School Diploma/GED required College Degree desired
Positive Work Ethic & Culture
Organizational skills
Fluent in Microsoft Windows, works, word, excel & outlook
Moderate math skills required
Excellent verbal, written & communication skills required
Punctuality and attendance
What’ll Make You Special (Preferred knowledge, skills, and abilities)
Advanced math skills
Ability to read blueprints
Mechanical Aptitude
College Degree
The ability to problem identify & SOLVE
Fast and eager learner
Ability to lead others in a positive direction
Ability to stay focused in a fast-paced environment and take pride in work
Ability to Teach others effectively
Cooperative with co-workers & management to accomplish objectives of Dept. and Company
Considerate of all employees.
Good attitude, keeping the best interest of Company at all times
Accept constructive criticism
Characteristics of our Sales Assistant (Competencies)
College Degree
Positive Work Ethic & Culture
Organizational skills
Fluent in microsoft windows, works, word, excel & outlook
Physical Demands and Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m.
No travel required.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.