Peninsula Pet Hospital - Menlo Park, CA

30+ days agoFull-time



compensation: Competitive Salary, Medical,Dental, Vision Benefits, Paid Vacation
employment type: full-time


Responsibilities include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance ofmedical records, admitting and discharging patients, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions, filing, and front office and reception area maintenance. Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties.

Other duties:

1. Make a good first impression on clients, smile, be professional. Set a positive tone
2. Maintain a professional appearance (clothes and attitude)
3. Greet clients and pets warmly
4. Be professional, ethical, and friendly at all times, even if clients are being difficult
5. Answer phones, send faxes, get/sort/deliver mail to addressee
6. Make all appointment and then confirm them the day prior via phone
7. Remind owners to fast patients prior to surgery
8. Contact No-Show appointments to reschedule
9. Make callbacks in a timely fashion to verify response of patients to treatment
10. Promote the practice by attending events, word of mouth,business cards
11. Escort clients into exam rooms
12. If clients are waiting for an extended period of time, offer refreshments, magazines, or other things to make client more comfortable
13. Enter all data into computer for clients as we are a paperless office; scan faxes, paper forms, etc. into computer
14. Serve as initial source of information to clients
15. Mail or e-mail, brochures and other information to prospective clients
16. Understand vaccinations, basic lab tests, common diseases, and pet behavior
17. Know how to use computer software
18. Take payment for services and enter into record
19. Perform day end closeout
20. Assist clients as necessary to make their visits easier
21. Make list for weekly ordering of prescriptiondiets
22. Maintain list of pets needing ultrasound examinations
23. Carry food to cars of clients who are unable to do so
24. Setup new client records
25. Setup/verify accuracy of invoices
26. Maintain cleanliness of the front of the hospital
27. Assist in maintenance of outside of hospital

Job Type: Full-time

Work authorization:

  • United States (Preferred)