Local Manager - Hawaii location

KW International, Inc. - Waipahu, HI2.9

Full-time
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Job Description

Office Station Local Manager Service Quick (Samsung Care) –Waipahu,HI

Job Description

Service Quick, Inc.is an Authorized Preferred Partner of Samsung Care. Samsung is esteemed as one of the world’s leading electronic company that continues to expand. As Samsung’s line of product broadens, so does the expertise of Service Quick to fix all current and former models of Samsung Home Appliances/TVs. Our CSP (Customer Service Plaza) Service Center specializes in customer satisfaction of maintenance and care for all of Samsung Home Appliances/TVs for the larger parts of Southern California.

Service Quick, Inc. is a rapidly growing service company. Just past 2 years we were able to achieve expansion to 15 locations throughout the nation 200+ employees with the mission to reach coast-to-coast coverage with highest customer satisfaction. According to Forbes Magazine Service Industry is with $350 Billion and we believe we have much to earn still.

Our goal is to deliver superior service by taking extra steps to repair, protect and maintain customers’ appliances, keeping it in peak working condition. We take it upon ourselves to readily be available for any possible repairs that customers need concerning Samsung Home Appliances/TVs.

Office / Station Local Manager

Job Description: Responsibilities may include (but not limited to): screening calls, managing calendars, making travel, coordinating and conducting meetings, preparing reports, preparing financial data, training and supervising other support staff, enforcing office rules set by management, and providing positive customer interactions.

  • Maintains all paperwork from Management, Technicians, and Warehouse workers
  • Keeps accountability of vehicles, tools, and equipment
  • Screening calls made from and to the office
  • Making Travel Reservations and sending to Upper Administration
  • Providing positive Customer Relations
  • Creating reports and able to prepare data for Management
  • Handing external or internal communication or management systems

Requirements:

  • Computer skills
  • Excel and Word Proficiency
  • Communication, negotiation and relationship-building skills.
  • Organizational and problem-solving skills.
  • Must be able to multitask multiple work at once

Benefits:

  • Health (Medical) insurance, Dental, Vision. Life insurance
  • Paid vacations and sick day.

Some Office Administration duties

Description: Performs administrative duties for local management.

Responsibilities may include (but not limited to): screening calls, managing calendars, making travel, coordinating and conducting meetings, preparing reports, preparing financial data, training and supervising other support staff, enforcing office rules set by management.

Manage Paperwork

  • Creating, submitting, scanning, and filing all necessary documents for the location such as Purchase orders, Accident Management & Property Damage Forms, Vehicle Logs, and so on.

Managing Time Cards and Record Keeping

  • Checking and updating for missing times from all local personnel for payroll

Asset Inventory (Parts and Local Asset) and supervision of part personnel

  • Sorting, maintaining, managing and documenting all assets that are part of the local area.

Ticket Management including Ticket completion and Warranty Claims

  • Assisting the Manager in admin duties related to tickets on the system

Managing Parts and Inventory

  • Making sure current stock matches the system count
  • Moving parts from stock into bins for technicians both physically and systematically

Job Type: Full-time

Experience:

  • Computer Skills: 1 year (Preferred)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance