Responsible for providing administrative support to one or more Directors in the form of organizing and prioritizing work, answering multi-line telephones, filing, typing, organizing, distributing and transcribing basic correspondence such as memos and, coordinating meetings, and maintaining electronic schedules and confidentiality at all times.
Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Answers, screens and transfers telephone calls on a multi-line system.
Maintains workflow by studying methods, implementing cost reductions, and developing reporting procedures.
Analyzes operating practices, record-keeping systems, forms control, office layout, budgetary and staff requirements to create, revise and implement changes to systems and procedures as necessary.
Resolves administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
Maintains electronic schedules including coordination of internal and external meetings.
Organizes and distributes correspondence, reports, memos, etc.
Develops and maintains filing systems.
Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.
Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks and participating in professional societies.
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.
High school diploma, G.E.D. or equivalent. Includes special certification required for specific jobs.
Bachelor’s degree preferred.
Over 1 year and up to and including 3 years experience.
4 years of office experience in healthcare industry at the corporate level
2 years office experience at the corporate level.
2 years of Administrative Assistant experience.
KNOWLEDGE, SKILLS, ABILITIES:
Proficient in Windows 95 and Microsoft Office 97.
Knowledge of Groupwise E-mail.
Multi-line telephone skills.
Able to type 55 wpm.
Customer service oriented.
Ability to maintain professional appearance and behavior.