Medical Office Clerical

INTERNAL MEDICINE CLINIC OF TANGIPAHOA, LLC - Hammond, LA (30+ days ago)


JOB FUNCTION:
To greet patients, activate patient files, and move patients through a predetermined schedule of appointments at a physician’s office. Reviews requests for authorization and referral obtains information needed to authorize the procedure or medicine request.

ESSENTIAL FUNCTIONS:
Welcome patients and visitors to the medical office by greeting patients and visitors in person in a professional manner. Answers inquiries or refers questions to other staff members.

Schedule appointment electronically

Assist and processes new patient paperwork; setting up demographics in the EMR system, scanning insurance cards, and Identification cards.

Processes updates and verify patient demographics and insurance information

Verify patients insurance via the internet or over the phone.

Collect co-pays/ outstanding balances and balance cash drawer

Participates in the medical office emergency routine, when required. Summons nurse and ambulance of EMS in case of patient or visitor emergencies. Assist other staff members as needed.

Assist patient who is in need of transportation services.

Wheelchair assistance; assisting patients to open and lock wheels.

Responds to request for authorizations and referral

Obtains necessary information to approve the request

Electronic communication indicating approval for procedures or medicines.

Schedule medical record reviews

Ensures Medical records are prepared for the ROI company

Assist in billing functions; adjustments, collection or any other clerical task as needed.

Assist with training employees on front office duties. Cross-trained in all aspects of front office duties.

ADDITIONAL RESPONSIBILITIES:
Opens the office at the beginning of the day and locks the front door at the end of the day.

Distributes pre-packed sample medicines to patients.

Maintains reception area in neat and orderly condition at all times.

May assist other staff members with their duties as workload dictates.

Attends annual OSHA, HIPAA, and all internal offered in-services

Perform other duties as requested

POSITION REQUIREMENTS:
High School graduate or equivalent

Ability to act independently and work in a fast-paced environment

Personality and demeanor to deal with the public and assist ill, older, or distraught patient.

Good computer skills

Excellent communication skills

Graduate of certified medical office training course or medical office working knowledge.

Good sense of organizational skills

Basic office skills such as typing, filing, and printing

PHYSICAL REQUIREMENTS:
Sitting behind a desk the majority of the day

Lifting less than 30 lbs.

Ability to read small print