Ensures excellence in customer service and professionalism by supervising day-to-day activities of the reception area in the outpatient department. Presents the best first impression possible to Lakeview Village guests and visitors.
- Ensures friendly, courteous, prompt, and informative service to customers of Lakeview Village outpatient department including residents, family, employees, and visitors via telephone, in writing, and in person.
- Performs office tasks required for coordination of therapy services to ensure prompt and efficient delivery of service.
- Organizes and tracks the medical records for the rehab clients to ensure timeliness of skilled documentation and physician orders.
- Completes billing paperwork as needed for therapy clients, scans and attaches billing and therapy documentation to EMR in accordance with established procedure.
- Assists with Part B SNF processes for physician orders, contacting DPOAs and sending out/obtaining signatures on required billing paperwork and discharge notification forms.
- Works closely with billing coordinators for insurance verification and active billing.
- Assists with AOD scheduling for therapy staff to ensure proper treatment frequency and to promote consistency for residents. Works closely with therapy staff/managers for optimal scheduling.
- Assists with updating and maintaining written procedures for functions performed in the rehab department.
- Ensures that departmental mail is retrieved and delivered or forwarded in an appropriate manner.
- Prepares/compiles a variety of data for OP, Medicare, and insurance billing as needed.
- Assists with distribution and collection of OP satisfaction surveys.
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Performs AOD task list functions to facilitate timely billing at the end of the month,
- Performs duties related to keeping the office and treatment areas clean and orderly.
- Performs duties related to cleaning treatment areas as directed, updating logs for temperature checks, and gathering laundry.
- Assists rehab staff with the transport of clients and equipment. May be asked to provide general assistance during treatment.
- Develops and maintains a good working rapport with inter-department personnel and other departments within the facility, to ensure that departmental programs can be properly maintained to meet the needs of the facility and residents.
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High School Diploma or GED is required.
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Two years of experience working in a rehab or medical office setting is preferred.
- Must possess a basic working knowledge of Microsoft Office Suite software.
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Must have experience working with electronic medical records.
- Demonstrates good communications skills, including but not limited to effective reading, writing, speaking, and analytical skills, with a fluent understanding of English.
- Must have the ability to exercise independent judgement and use creative problem solving skills.
- Possesses an empathetic approach to the elderly.
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Able to work in a team setting with residents, relatives, staff, and others.
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