Retail Back Office - Financial Services Associate

New York Community Bancorp Inc (NYCB) - Hicksville, NY3.4

Full-timeEstimated: $55,000 - $74,000 a year


Responsible for providing customers with high quality, prompt, and professional financial services. As a single point of contact, performs a variety of customer banking transactions and provides quality service to existing and new clients in accordance with the rules, regulations, and guidelines of the Bank. Participates in the development of client relationships by cross-selling banking products and services as appropriate. Takes part in pilot and system testing for new products and services. Will be required to travel between the Duffy and Westbury branch locations as needed.


Processes all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Opens new accounts that include but are not limited to; savings, checking, certificates and IRAs according to customer needs. Accurately prepares all required documents for completing the transaction. Answers inquiries and provides information to customers in person, by telephone and by mail on various accounts and other bank services. Assists customers with routine issues and refers to management staff if necessary. Processes various customer transactions including but not limited to; cash, check and ATM deposits, withdrawals, check cashing, account closeouts, loan payments; issues bank checks, and U.S. Savings Bonds redemption. Balances cash drawer and prepares daily proof/settlement. Maintains a cordial and friendly demeanor towards the public. Opens vault and verifies cash shipments in conjunction with management team member. Assists with ATM settlement. Processes Online Posting sheets received by Accounting and other back office departments{Assists with verifying daily work from previous days to ensure transaction slips are completed and verified properly. Assists the RBOO Branch Operations/209, Banking Services, and other back office departments with daily work and/or projects as needed. Assists with SQN signature input requests received. Assists with the end of day proof process: Runs branch capture reports and totals, enters intraday totals, and verifies vault cash and monetary instruments. Assists management with the monthly branch internal audit: verifying monetary instruments, and vault and ATM cash totals. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.


High school diploma or equivalent. Minimum of two (2) years general banking experience includes teller and platform work.


Good knowledge of Bank services and products, and branch operations including policies, procedures and regulatory requirements. Good communication, mathematical and computer skills. Demonstrates diversified sales and customer service skills. Ability to travel to alternate locations for meetings and/or coverage.


Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. At September 30, 2018, the Company had assets of $51.2 billion, deposits of $30.3 billion, and stockholder's equity of $6.8 billion.

New York Community Bank serves customers through over 250 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at .

Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.

This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.

In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.