Do you have a passion for driving global changes? Do you thrive in a high paced environment? Do you enjoy leading and managing challenging projects that evolve operational technologies and processes? If you answered ‘yes’ to all three questions then a role within our CSS Deployment Services team may be for you.
This position is a critical part of the Deployment Services, delivering on complex project agreements, new desktop applications and operational changes that support our all-up customer support Customer Support Services (CSS) strategies.
In this role you will engage with key stakeholders (including senior level leaders) and business owners:
To understand and gather requirements and integrate them into an overall workback plan(s).
Possess the ability to effectively utilize resources/tools to track project actions and owners.
Have the ability to identify, track and mitigate risks.
Must possess the ability to quickly understand project details and communicate (both verbally and in writing) the overall status and aspects of a project.
Successfully deploy Microsoft technology and operational changes to both internal and external Customers, as outlined by project criteria.
This position requires significant cross-group coordination, and excellent written and verbal communication skills, as well as the ability to drive collaborative discussions with key stakeholders. Further, you will need to communicate at many organizational levels. You’ll develop and foster effective cross-functional relationships and successfully plan and execute changes across the CSS Services business. You will bring strong Program and Project Management skills, be interested in, and able to understand and develop support strategies along with the ability to focus at a detailed level tasks, simultaneously. Success metrics include scheduling, coordination of resources, risk mitigation, communication, post mortems, and adherence to Release Excellence Framework (I.e. tool utilization, project gates, communication plans) of projects.
As a Business Program Manager within Release Excellence, you will need to be energetic, a strategic thinker and a self-starter. You will need an aptitude for seeking creative solutions to multifaceted problems and must have a strong attention to detail. Ability to be an effective team player. Ability to meet deadlines in a fast-paced environment is a must. The successful candidate must have a demonstrated ability to work with and influence managers and individual contributors to achieve consensus and drive the planning of actions/deliverables with a vTeam. Ability to travel to all areas that Microsoft does business as needed.
The successful candidate should possess the following experience for the following competencies:
Must has a passion for servicing customers
Understanding software deployment processes
Strategic thinking (long term, preventative risk mitigation) and orchestration of complex support planning
Proven track record of driving strategy and influencing senior leaders
Demonstrated record of thought leadership, driving change for improvement
Strong organizational, cross group collaboration, project management, time management and negotiation skills
Experience resourcing and leading project vTeam
Evident industry knowledge and experience with the end-to-end project management
Familiarity with Microsoft work streams and their function (involved in most releases)
The ability to manage, track and communicate a multitude of details at many organizational levels within multiple projects and relay status promptly
Strong written and verbal communication skills
The ability to work well under pressure and meet tight deadlines
Adept at working with other groups to identify and improve processes
[In the spirit of improvement and operational excellence] the ability to deliver tough messages diplomatically and quickly drive toward solutions to problems
Proven ability to design and balance strategic priorities against tactical needs
Travel approx. 10%
Four-year college degree in business administration, computer science or related field. 3+ years project/program management; related experience in supporting external customers and/or an equivalent combination of training and experience. PMP and/or Six Sigma is a plus.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.