Job Summary:
We are seeking a friendly and efficient Front Desk Agent to join our team. As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional hospitality services and ensuring a memorable experience for our visitors. The ideal candidate will possess excellent communication skills, be comfortable working in a fast-paced environment, and have a passion for delivering outstanding customer service.
Responsibilities:
- Welcome guests and handle check-in/check-out procedures in a friendly and efficient manner
- Provide detailed information about hotel services, amenities, and local attractions
- Respond to guest inquiries and resolve any issues promptly
- Handle guest requests and ensure timely delivery of services
- Manage front desk operations, including handling phone calls, answering queries, and maintaining a clean and organized workspace
- Perform night audit duties, ensuring accurate financial records and maintaining hotel security
- Collaborate with hotel staff to provide seamless service to guests
- Ensure compliance with hotel policies and procedures
- Develop a thorough understanding of the hotel and its services to effectively address guest needs
- Work closely with the hotel management team to ensure the highest level of customer satisfaction
- Perform other duties as required to support the smooth operation of the hotel
Experience:
- Previous experience in a front desk or hospitality role is essential
- Strong customer service skills, with a focus on guest relations
- Ability to work in a dynamic and fast-paced environment
- Experience with hotel management systems and software is a plus
Skills:
- Excellent guest services skills
- Bilingual or multilingual abilities are highly valued
- Strong knowledge of hospitality management practices
- Proven customer service skills
- Ability to work effectively in a night audit capacity
- Experience working in a resort or hotel setting
- Fluency in multiple languages is a significant asset
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
- Rotating weekends
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Princeton, MN 55371 (Required)
Ability to Relocate:
- Princeton, MN 55371: Relocate before starting work (Required)
Work Location: In person
