Field Service Supervisor

Oregon Lottery - Portland, OR2.5

Full-time
Summary
We are leaders in the gaming industry and an important source of revenue for the state's schools, economic development, parks, watershed restoration, veteran's programs, and outdoor schools. We are looking for a Field Service Supervisor with great people and technical skills to lead a team of technicians.

Overview
The Field Service Supervisor directs day-to-day activities of the field service team in the assigned area and reports to the Field Service Manager in the Beaverton, Hillsboro, Northwest Portland and the surrounding area. You will supervise, train and coach field service staff. You will monitor, analyze, and make recommendations to improve service delivery and performance, and work collaboratively with the Field Service Manager, Video Support Manager and Senior Manager Technical Services.

Responsibilities

You will:
Apply Lottery Management Core Values and Expectations to perform daily activities. Ensure behavior embodies the principles of fairness, integrity, security, and honesty. Support and integrate our commitment to:

Responsible Gambling
Diversity, Equity, and Inclusion
Culture of Safety
Direct the daily activity of the Field Service staff. Ensure that operations within the area are aligned with Lottery goals and policies.

Manage a high-performance service team to maximize profitable revenue for the state.

Represent the assigned Field Service staff to Field Service Manager.

Participate in special projects.

Perform work of Field Service Technician on assigned route as needed.

Work primarily in the field, to assist field staff, with occasional work and meetings required at the Lottery office in Salem. You will drive to establishments in inclement weather, unpredictable road conditions and occasional night driving. You will work at retailer establishments where there may be exposure to heights, loud music, belligerent language, and threat of violence; and will sometimes work irregular hours (i.e., nights, weekends and holidays).

Qualifications

You have:
Five years of experience repairing and servicing of electronic equipment and instruments. Two years of the required experience must include lead work or supervisory experience which included leading teams and projects, managing day-to-day work, reviewing daily activities for staff, and on the job training and coaching.

A valid driver's license. You will drive a Lottery van and it is an essential function of this job. Employees in this job must maintain a valid driver’s license in their state of residence, and a clean driving record as outlined in the Lottery vehicle policy.

You must be 21 years or older. This is to conform to the restrictions present in ORS 461.217, ORS 471.482, OAR 177-040-0000(4), OAR 177-040-0160, OAR 177-100-0090, OAR 177-200-0010(5), and OAR 845-006-0335.

As an employee, you will enjoy:
Work/life balance

Vacation Leave: 10 hours per month, with increased accruals every 5 years
Sick Leave: 8 hours per month
Personal Business Leave: 24 hours per year
11 Holidays per year
Telework and flexible schedules for eligible positions
Benefits

Comprehensive medical, dental, vision, and prescription benefits with low monthly premiums
Life insurance, short-term and long-term disability, accidental death, long-term care, and pre-tax flexible spending accounts
Public Employees Retirement System (PERS) - retirement program includes defined benefit (pension) and defined contribution (retirement savings)
Oregon Savings Growth Plan 457(b) deferred compensation plan that provides additional savings for retirement; post tax, pre-tax options available
Free parking
APPLY NOW!! Visit http://www.oregonlottery.org/jobs/

The results of this recruitment may be used to fill future vacancies.

The Oregon Lottery® reserves the right to change, withdraw, close, or re-post job announcements as business needs dictate.

ORS 461.150 (5) states, "No person shall be employed by the state lottery who has been convicted of a felony or any gambling related offense." A background investigation is required prior to job offer which includes fingerprinting, criminal history, credit history (based on the position), tax records, driving record, affiliation with the gaming industry, and checking employment references and character references.

Lottery Ethics Policy prohibits employees from holding any legal or economic interest in the gaming industry. If you currently hold interest in the gaming industry this does not disqualify you from consideration in a position with the Lottery. If you are the successful applicant, you would need to dispose of the holdings prior to employment. (This does not apply to an investment in a mutual fund or a blind trust, or a time or demand deposit in a financial institution, shares in a credit union, the cash surrender value of life insurance, or American Indian tribal dividends.)

  • Salary level will be based on qualifications and experience of the successful candidate. All employees and members of their immediate family, regardless of where they live, are prohibited-by-law from playing Oregon Lottery® games.
Pursuant to the American with Disabilities Act, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for this position, may call 503-540-1315 or email oregon.lotterycareers@state.or.us

Per ORS 408.225, 408.230, and 408.235 relating to Veterans Preference for public employment, to receive Veterans Preference, include a copy of your DD214/DD215 and/or Veterans' disability preference letter (unless information is included in the DD214/DD215) with your application material.

THE OREGON LOTTERY® IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORKPLACE DIVERSITY.