Web Conference Moderator

Intellor Group - Gaithersburg, MD

Part-time

Intellor Group: Conferencing Outside the Lines

About Us:

Intellor Group provides customers conferencing without compromise - solutions that blend third-party conferencing platforms with proprietary technologies and professional services.

Employment Details:

We currently have opportunities for part time employment operating within business hours.
To meet the needs of our clients, we are seeking candidates with availability between 7:00am and 6:00pm. You must submit your desired availability (Days and Hours) and number of hours you want to work in addition to your resume. Your first 6 weeks will be dedicated to training and getting you ready to run solo events.

Once certified to operate standard audio/web events, we will begin to schedule you for events based on the availability you provide us that’s where the flexibility comes in. Hours are not guaranteed but the more available you are, the more opportunities you will have to run events. Events themselves are held within our many apt named studios, but administrative work can be completed anywhere in the office, including our employee lounge area. There is also no formal dress code at Intellor, making for a more casual work environment.

Essential Responsibilities:

As Moderator/Administrator for our Web Conferencing Services, you will own the customer event

experience from end to end. At Intellor, you'll work with our global customers to:

  • Are you prepared? Ensure all materials/information are received and prepped for the event.
  • Can you train/be trained? Advise clients on the technologies and best practices
  • How is your time management? Manage and moderate question and answer sessions, introduce speakers and communicate effectively with a global audience
  • How efficiently can you respond to training on new processes/technologies? Receive training for more advanced conferences, and guidance on our equipment and processes as well as on air presence
  • Are you detail-oriented? Complete administrative tasks related to events in a timely and accurate manner

Job Requirements:

  • You will need to communicate confidently, both verbally and written.
  • Organization is key as you handle various events and client requirements simultaneously.
  • Adaptability to new technologies and process improvements is required.
  • You are relied upon to be proactive in your learning and receptive to constructive criticism because everything we do is to improve the experience for our clients.
  • Most of your day will rely on working independently but acknowledging the impact this can have on the team.
  • You are the voice of Intellor – we need you to be reliable, responsive, flexible, professional and vigilant of opportunities.

Experience and Education:

  • Customer Relations/Service or Engagement Experience
  • 3+ years’ experience in a professional office environment, customer relations/support preferred
  • Intermediate skills with Microsoft Office Products, particularly PowerPoint
  • Knowledge of Web Conference experience

Experience with tools such as WebEx, Zoom, Go To Meeting, Adobe Connect is desired

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, printers, phones and copiers. Ability to work calmly under pressure is essential for this position.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, see, speak and hear in person, via phone and other web related technology. The employee frequently is required to sit for long periods of time. They may often stand, bend, walk; use hands to write, type, handle or feel; and reach with hands and arms. This position requires occasional lifting, pulling and pushing equipment of up to 100 lbs.

Travel:

There is no travel associated with this position

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Intellor is an equal opportunity employer

Job Type: Part-time

Experience:

  • relevant: 3 years (Required)

Typical start time:

  • 8AM

Typical end time:

  • 6PM