Technical Writer

Overpass - Newark, NJ

7 days agoFull-timeEstimated: $64,000 - $84,000 a year

The Technical Writer will elicit, analyze, and document the needs of stakeholders.Strong relevant experience as someone who communicates complex information clearly, concisely, and accurately to a diverse team is critical. The Technical Writer will develop a thorough understanding of the audience and documentation required by meeting with colleagues and working with managers to discuss technical problems. This role will be involved at many levels and will be the liaison between stakeholders.

This position will include managing the flow of information within projects, gathering requirements, creating product specifications, updating documentation, and managing complex documentation projects. The Technical Writer will determine the clearest and most logical way to present information and instructions for the greatest reader comprehension and then write and edit technical information accordingly. The ideal candidate is a self-starter, a superb communicator with a strong editorial sense, and applies critical thinking to their everyday activities.
The Technical Writer will have the following responsibilities:

  • Document scope and requirements based on stakeholders needs as well as development and system capabilities
  • Creating and organizing internal technical information for developer processes, product features and new technologies.
  • Collaborate with the design team to ensure that product requirements are met, reviewing product samples.
  • Researching, developing, and documenting technical design specifications in close collaboration with multiple stakeholders.
  • Working with managers to prioritize the needs of end users of feature documentation.
  • Meets with subject matter experts in order to ensure that specialised topics are appropriately addressed and discussed
  • Field questions from the internal software implementation, training and support teams regarding product functionality
  • Reviewing product documentation for accuracy and revising documents as new issues arise
  • Maintaining a comprehensive library of technical terminology and documentation.
  • Edit, clarify, and proofread documents written by others, providing feedback to non-writers on how to improve future communication.
  • Prepares graphics and illustrations to elaborate on or complement technical writing

Required Skills/Knowledge:

  • Working experience in documenting, managing and maintaining product specifications for SaaS
  • At least 3 years working on an Agile project team in a fast-paced software implementation environment
  • Clear and concise writing style with attention to detail
  • Bachelor’s degree required, as well as some formal writing education
  • Ability to take complex, technical information and translate it for colleagues and consumers who have nontechnical backgrounds
  • Understanding the need to ask the right questions to get the necessary details from highly technical people with busy schedules

About You:

  • A strong team player who can hit the ground running
  • Highly organized, self-motivated and can bring order to chaos
  • Strong attention to detail who can clearly communicate every detail ensuring that instructions are useful and relevant
  • Natural curiosity for learning how things work
  • Ability to adjust to changes midstream and are excited about using your creativity to solve problems

Perks and considerations:

We care for our employees like we care for our consumers: we want both to be satisfied and excited to grow with us. Here are some considerations and a list of perks you’ll want to keep in mind:

  • Our culture and environment promotes personal and professional growth
  • We value and promote teamwork and collaboration
  • We'll provide you with awesome hardware
  • Sit/Stand Desks
  • Our kitchen is stocked with lots of snacks and food
  • Our workspace is designed for comfort and convenience
  • We have a lounge area to rest your head or kick back when you need it
  • Casual & relaxed work environment
  • We offer a competitive salary
  • Flexible PTO days

About Us
Overpass is an innovative SAAS based platform for companies to easily hire remote customer engagement talent and access web based communication tools for their customer needs. We are reshaping what is possible in terms of enabling organizations to create and supervise customer outreach campaigns. Our offices are located in Newark, NJ, Brooklyn, NY & Cluj-Napoca, Romania.
Our Team & Culture
We don’t just preach about having the right people and technology—we practice it too! The Overpass dream team is made up of highly skilled thinkers, developers, designers and doers, all dedicated to enhancing the experience of companies and workers and helping them achieve success through web-based communications.
We value our workers as much as our clients and strive for work-life balance, career growth, and being at the forefront of technology, design, and business. Each team member is unique and brings their own contributions to the table. We seek independent, talented, and organized thinkers who can execute towards our collaborative vision.
At Overpass, you'll be part of an amazing development and design team, that’s focused on building a quality product. If you want to be challenged, work on the latest technologies, and have a great time doing it, this is the place for you. We offer a fun, casual, and collaborative environment that encourages personal and professional growth.

Job Type: Full-time


  • Agile team: 3 years (Required)


  • Bachelor's (Required)


  • Newark, NJ (Required)

Work Location:

  • One location


  • Monday to Friday