Call Center Service Coordinator

Lowe's Inc. - Indianapolis, IN3.7

Job Summary:
The Service Coordinatoris primarily responsible for supporting sales associates of sold Installation jobs/projects across multiple locations while working from a Central Location to facilitate end to end work flow management of the job/project.

The Service Coordinator will also have primary responsibility with all aspects of these jobs/projects by confirming the scope of work with Customers and Service Providers, tracking progress, addressing issues and communicating timely with Customers, Service Providers, Stores, and Vendors to keep the job/project moving forward.

To accomplish this, the Service Coordinator must have moderate knowledge of remodeling, construction and Customer Service practices.

The Service Coordinator will collaborate directly with Customers, peers, Service Providers,Stores and FSM’s to deliver on the Customer Experience.

Essential & Core Responsibilities:
End to end job/project work flow communication and management (Customers, Installers, Stores, and Vendors).
Conducts initial contact with Customer and Service Providers to provide correct direct and backup contact information, job/project expectations and verify job/project scope to ensure successful service delivery.
Obtain installation schedules from Service Providers and confirm times with Customer for proactive communication.
Arranges Delivery of Product and communicates with Stores, Service Providers and Customer to ensure job/project can start on time.
Verifies job/project completion with Customer

Required MinimumQualifications:
High School Diploma or equivalent
6 months experience in a customer facing role
6 months experience in project coordination OR experience in remodeling or construction industry

Preferred Qualifications:
Bachelor’s Degree in related field

About Lowe’s

Lowe’sCompanies, Inc. (NYSE: LOW) is a FORTUNE®50 home improvement company serving more than 17 million customers a week inthe United States, Canada and Mexico. With fiscal year 2016 sales of $65.0billion, Lowe’s and its related businesses operate or service 2,365 homeimprovement and hardware stores and employ over 290,000 people. Founded in 1946and based in Mooresville, N.C., Lowe’s supports the communities it servesthrough programs that focus on K-12 public education and community improvementprojects. For more information, visit