Customer Service & Scheduling Coordinator needed for a busy, home care office that is full of love and purpose! We are looking for a warm-hearted, high energy, hard working individual to join our team and help propel us to the next level of success! We love the elderly and we love helping them stay healthy and happily in their own homes. We have seen phenomenal growth (55% last year) and are looking for someone to share in the joys and challenges of this ongoing success. Please consider the following position and contact us if you feel pulled to join our mission!
Job Classification: Exempt
Under the general supervision of the General Manager/Owner, is responsible for customer and caregiver relationships reporting directly to this position. Also responsible for accurately scheduling qualified Comfort Keepers based on all new and current clients. This is a demanding, salaried position for a professional that has a give, give, give mentality. This is not a 9 to 5 job. Overtime is required as needed along with on-call responsibility.
Bachelor's degree and at least one year in a customer service role or 3 years in customer service.. Will train the right person.
Requires proficiency in word processing and computer skills (MSWord, Excel, Power Point, Web browsers, Email software, Smart phones).
Must possess above average intelligence, human relations, customer service, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously.
Schedules shifts and hours by matching caregiver availability to client needs. Assigns caregivers to clients under the direction and with approval of the Director of Nursing.
Interviews caregivers and makes hiring decisions. Supervises caregivers, including disciplinary actions following established procedures.
Communicates new assignments and/or schedule changes to caregivers and clients.
Processes the data necessary to initiate accurate payroll and billing processes.
Handles after hours on-call rotation during weekdays and 2 out of 4 weekends per month.
Provides hands-on care for clients in emergencies when caregivers are not available.
Sets up new clients in computer system and keeps client data up to date
Answers the telephone and handles call or routes call to appropriate individual.
Handles distribution of time records and invoices to Long Term Care clients.
This job description is not intended to be all-inclusive . The employee will be expected to perform other reasonable related duties as assigned.
Knowledge, Skills, Abilities:
Must be able to follow verbal and written instructions and policies and document services provided.
Ability to speak and write clearly.
Ability to actively listen.
Able to work under pressure and in situations that demand patience, tact, stamina, and endurance.
Strong organizational and interpersonal skills.
Experience with customer service and multi-line phones, with a demonstration to service to actively meet people's needs.
Excellent telephone etiquette and communication skills are necessary.
Familiarity with computers and other office equipment.
Strong customer service skills; organizational skills.
Independent thinker with the ability for flexibility and creativity in finding and solving problems.
A strong work ethic is necessary to focus on initiative-driven deliverables while maintaining goals of the business.
Ability to learn from experiences and apply learned procedures appropriate for new.
Beautiful office environment in an old Victorian house next to Whole Foods in Morristown.
Position Physical Demands:
Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. Extended time at a computer work screen and on the telephone so vision and hearing skills required.
Job Type: Full-time
Salary: $45,000.00 /year
Our office is located at 118 Washington St #100, Morristown, NJ 07960
NJ Healthcare Services Firm License #HP0143200
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