Associate Manager

West Elm - Hallandale Beach, FL3.6

Full-time$45,000 - $60,000 a year
SkillsBenefits

Position: Associate Manager Reports To: General Manager

Location: Store Type: Full-Time, Exempt

discover your purpose…

In partnership with the General Manager, promote a sales culture by motivating & inspiring others to achieve individual & team measurable goals, reviews payroll budgets and P&L to ensure store’s contribution is on target. Ensure the individual & collective skills of the team are effectively utilized, building a strong People First culture. Prepare for future growth by identifying on-going personnel needs, actively recruiting & hiring top talent.

who we are…

  • Our mission is to offer choice in products & services, build community through connections with clients & collaborators & focus on honest business practices in everything we do, from supply chain transparency to sustainability.

who you are…

  • Thrive in an entrepreneurial environment & are consistently looking for ways to think outside-the-box
  • Proven success achieving results both independently & through others by fostering a spirit of teamwork
  • Agile leader who loves to prioritize, plan & adjust their schedule to ensure business goals are achieved
  • Loves to utilize critical-thinking in managing processes, routines & best practices to limit company exposure & loss
  • Enjoys motivating associates by promoting team-selling & in-the-moment coaching to increase productivity
  • Comfortable as the “right-hand” of the GM, able to step in for any associate or customer needs at a moment’s notice

at west elm, you will…

  • Ensure the sales floor is adequately staffed from a sales & tactical perspective, providing world-class service
  • In partnership with the General Manager, analyze business trends & create, implement & communicate weekly plans to ensure

Units Per Transaction, Average Trans, Conversion & Sales Per Hour goals are achieved

  • Develop, implement & manage clientele programs for associates to drive sales
  • Develop contests & other programs to motivate associates to increase sales & raise team spirit
  • Assess associate personnel needs on a continuous basis & prepare for future growth by actively recruiting top talent
  • Manage ongoing training programs to ensure staff is trained in product knowledge & operational systems
  • Work with the General Manager to identify future leaders & mentor them by creating Individual Development Plans (IDPs)
  • Create & maintain an environment where all associates are treated fairly & with dignity in accordance with our People-First

Philosophy

  • Ensure brand merchandising & display standards are maintained & that store is consistently replenished from stockroom to sales floor
  • Manage seasonal floorset implementation & merchandise updates through planning & business partnerships
  • Analyze business trends, inventory levels & customer feedback with General Manager & make appropriate merchandising

& display adjustments

  • Manage markdowns & necessary product moves to ensure proper signage & placement
  • Communicate inventory levels, necessary markdowns & trends to General Manager
  • Acts as a liaison between Customer Care Department & store to help resolve escalated issues
  • In partnership with GM, prioritizes, plans, and adjusts schedules and agendas to ensure all business goals are achieved.
  • Establish & maintain a safe work environment & ensures ongoing training & awareness
  • Ensure all company policies & procedures are consistently followed by WSI associates, vendors & suppliers
  • Manage & control payroll, supply levels, courier costs, cash control & correct billing/coding
  • Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system
  • Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution

what we’re looking for…

  • 2+ years as a retail store manager and/or multi-unit supervisor
  • Proven ability to manage staff to exceed sales goals while maintaining payroll budgets
  • Excellent ability to identify top talent, create teams & train, develop & retain great people
  • Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
  • Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
  • Strong communication skills & ability to organize & lead a team to achieve sales goals
  • Proven ability to adapt quickly to ambiguity & allocate time to execute multiple tasks & changing priorities
  • Must be able to be mobile on the sales floor for extended periods of time
  • Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques
  • This role may require occasional overnight travel to support the needs of the business
  • Employment/promotion to this role will be contingent on successful completion of a background check
  • Full time associates are expected to have open availability to meet the needs of the business

bring your resume to life…

  • Does this sound like you? If so, please submit your resume, cover letter & any additional materials that will give us a peek into what would make you a strong leader on our team.

In accordance with the Accessibility for Ontarians with Disabilities Act (the 'AODA') in Ontario, Williams-Sonoma Canada would like to advise that it complies with all applicable requirements of the AODA and, if necessary, provides accessibility for all applicants and associates with physical and mental disabilities, both during recruitment and employment. If an applicant or an associate is in need of an accommodation for a disability, contact a General Manager and any store location for assistance.

Job Type: Full-time

Salary: $45,000.00 to $60,000.00 /year

Experience:

  • relevant: 2 years (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Professional development assistance

Company's website:

  • www.westelm.com