Senior Network Engineer

Flynn Restaurant Group Corporate - Independence, OH

Full-timeEstimated: $78,000 - $110,000 a year
Company Background

Flynn Restaurant Group (FRG) was started in 1999 as the owner and operator of eight Applebees in Washington State.

Since then the company has grown at over 30% a year, added three additional leading brands in Taco Bell, Panera, and Arbys, and has become the largest restaurant franchise and one of top 20 largest foodservice companies in the United States.

Today, through its four wholly-owned subsidiaries, Apple American Group, Bell American, Pan American, and RB American Group, FRG owns and operates over 460 Applebee's, 280 Taco Bells, 130 Panera cafes, and 360 Arbys representing $2.3 Billion in Sales and directly employing almost 50,000 people in 35 states.

Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.

Flynn Restaurant Group Support Center

Our mission at the Support Center is clear we provide ever improving support and systems that enable our operators to be more effective and focus on running premier restaurants.

We value our 150+ employees and are committed to setting clear expectations, rewarding and appreciating their contributions and helping our employees reach their full potential.

We look for people to join our team who think beyond themselves and consider the overall business, that want to Own it and have the Whatever it Takes attitude!

Position Description

Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems. Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.


Analyze network infrastructure and servers; to monitor underlying communications protocols and supporting network hardware. Analyzes issues, workload, traffic and utilization trends

Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.

Build and support tools & technologies to monitor and manage network services

Secures network system by establishing and enforcing policies; defining and monitoring access

Reporting network operational status by gathering, prioritizing information; managing projects.

Support and maintain connectivity with the restaurants and remote offices

Provide networking support when needed and escalation support as required to meet SLAs

Support telephone and network system testing, implementation, organization, and troubleshooting

Provide off hours and on call support as needed

Support infrastructure projects and manage smaller scale network projects

Support and resolve network user access and issue related incidents

Install, upgrade and configure system software that supports business applications

Perform daily system monitoring verify the integrity and availability of all resources, systems and key processes

Ensure network recoverability including failover, break/fix and backup/restore of network devices.

Troubleshoot networks, systems and applications for the purpose of identifying and correcting malfunctions and other operational difficulties

Process maintenance renewals for enterprise network services

Provide daily support for issues escalated.

Manage vendors and vendor relationships to ensure services meet contracted terms.


Acceptable equivalent combination of education, experience and certification; Bachelor of Science degree in computer science, or equivalent, certification in network services desired.

Three or more years of experience with WAN/LAN technologies, including multiple network operating systems, topologies, and protocols

Strong knowledge and experience with Fortinet and Cisco products

Experience working with a managed service provider to identify, document, and resolve issues across the enterprise

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medical / Dental Vision

Retirement and Savings Plan

Short and Long Term Disability

Basic Life Insurance

Voluntary Life Insurance

Tuition Reimbursement

Paid Time Off

Flexible Work Schedules

Company Outings

Dining Discounts

PC/Laptop Assistances

On-Site Fitness Center

On-Site Daycare

On-Site Cafe

The Flynn Restaurant Group is an Equal Opportunity Employer

Brand: Flynn Restaurant Group Corporate
Address: 6200 Oak Tree Blvd, Ste. 250 Independence, OH - 44131
Property Description: 2002 - Support Center - OH
Property Number: 1002