Chief of Staff, FRMS

Fiserv, Inc. - Alpharetta, GA3.5

What does a Fiserv Chief of Staff do?

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?

You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

It is an excellent time to join Fiserv and take on a rewarding and meaningful role that helps to drive significant change in a rapidly evolving and growing organization. At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us

Are you known for your extraordinary leadership, communication, analytical and customer relationship skills? Does building something rather than taking on something that exists excite you? In this highly visible role, you will partner with the senior leadership team to oversee and lead strategic, operational and financial initiatives and projects that are critical to the success of the portfolio vision and mission.

Working across business unit lines and divisions, you'll participate in diverse assignments that are meaningful to the growth of the business. You will lead, and participate in, cross-functional projects including current run-the-business initiatives, new business ventures, client projects, and business partnerships. You'll have access to senior leadership in the organization.


n this role, you can expect to:
Lead overall portfolio execution – refine existing and establish new operating processes, tools and standards
Build and execute standard, repeatable operating rhythm and cadence
Manage high impact strategic initiatives for the team which are critical for the ongoing success (project plans, tasks, timelines, resourcing, interdependencies).
Develop performance metrics, dashboards and management reporting.
Develop summary level presentations for executives
Lead the collection, organization and retention of performance-related data to ensure that information needs are fully met and that useful archives exist to facilitate retention of critical operational, financial and performance information for research and analysis purposes

Basic qualifications for consideration:
Bachelor’s degree
5 or more years of experience in leadership-related roles
Experience with matrix organizations consisting of cross-functional processes and teams
Experience in driving large-scale change efforts
Strong influencing and stakeholder management skills: ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Fiserv, to maximize program effectiveness and influence
Experience interacting with all levels of an organization especially senior-level audience
Ability to travel 15-20% domestically

Preferred Qualifications:
Master’s degree
Experience in the financial services/insurance industry, with understanding of trends, major issues, regulatory considerations, and trendsetters
Experience leading in an environment of transformation
Experience working in a dynamic, global, high-functioning environment

Who we are:
The Financial & Risk Management Solutions business (FRMS) at Fiserv helps financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. We offer solutions in multiple delivery modes including software products, client-funded development, alliance services, consulting, ASP and hosted services.

Fiserv is an Equal Opportunity employer/disability/vet